Overview
Associa is building the future of community for nearly five million residents worldwide. With more than 225 branch offices across North America, Associa is a leading provider with 11,000+ team members delivering education, expertise, and innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
Job Summary
A Community Manager I is responsible for providing the overall supervision of a community association. The Community Manager I interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as Associa staff.
Location
Zip code: 77058
Responsibilities
- Supervise the operation and administration of the Association in accordance with the management agreement and the Association's policies and procedures.
- Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
- Perform/direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
- Ensure Associa community management tools are effectively developed and utilized, such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
- Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
- Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
- Monitor delinquency rates and the collections process for the account portfolio.
- Attend Board meetings and community events as needed per the management agreement.
- Prepare Board packages according to established time frames.
- Ensure Board of Directors is aware of legal actions involving the Association.
- Maintain unit and contract files relating to the operations of the Association.
- Assist Board of Directors/ARB with architectural review process and routine inspections as necessary.
- Maintain and update the C3 data base with resident information.
- Oversee routine and special project vendor management including procurement as well as performance evaluation as contracted.
- Provide oversight of Associa staff as contracted.
- Coordinate or oversee inspection of building facilities and common areas and arrange appropriate follow up actions as required.
- Oversee the accounts payable process in accordance with Associa home office processes and procedures.
- Other duties as assigned.
Qualifications
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
- Knowledge of communities, property, real estate, and homeowners associations.
- Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
- Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
- Knowledge of conflict resolution techniques at a proficient level.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer service skills.
- Self-motivated, proactive, detail oriented and a team player.
- Time management and time-critical prioritization skills.
Education and Experience
- Associates Degree Required
- Bachelor's Degree Preferred
- 0 - 3 Years of Community Association Experience
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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