Creative Marketing Coordinator Job at AutoPayPlus in Orlando

About Our Company

AutoPayPlus (APP) is a Company that helps everyday people improve their financial lives. Utilizing proprietary technology that simplifies and automates financial well-being, AutoPayPlus has helped more than 300,000 people over the past 20 years.

Job Summary

We are seeking a talented Creative Marketing Coordinator to drive customer retention and renewals through compelling visual content and memorable experiences. With 75% of our marketing focus on customer retention, this role is critical for creating engaging materials that strengthen existing customer relationships and encourage renewals. You\'ll be the creative force behind retention-focused newsletters, customer appreciation events, renewal campaigns, and loyalty-building content that keeps our customers engaged long-term.

Responsibilities

• Customer Retention & Renewal Creative Content (70%)
  • Develop retention-focused marketing collateral including renewal campaign materials, customer success stories, loyalty program assets, and visual brand consistency across all customer touchpoints
  • Design and produce monthly customer retention newsletters featuring client spotlights, renewal incentives, product updates, and engagement content that strengthens ongoing relationships
  • Create targeted visual designs and basic video content for digital monitors, displays, social media, and customer communications featuring appreciation messages, renewal reminders, and success metrics
  • Design strategic social media posts and promotional videos that showcase customer success stories, celebrate renewals, highlight long-term partnerships, and build community among existing clients
  • Design email templates and video content for CRM retention campaigns including renewal sequences, win-back campaigns, customer milestone celebrations, and automated loyalty communications
• Customer Experience Events & Partner Appreciation (30%)
  • Lead customer experience and partner event strategy for appreciation programs including annual partner recognition events, customer renewal celebrations, and exclusive client experiences that strengthen loyalty
  • Design and produce customer and partner event assets including personalized invitations, appreciation gifts, milestone recognition materials, loyalty awards, promotional videos, and memorable retention-focused keepsakes
  • Coordinate customer experience and partner appreciation event logistics including exclusive client gatherings, partner celebration events, and VIP experiences for long-term customers and partners ranging from intimate 25-person events to large 200+ celebrations
  • Develop customer journey and partnership-themed event concepts that celebrate relationship milestones, renewal achievements, and long-term success stories while creating shareable video moments that reinforce loyalty
  • Manage retention and partnership event budgets and analysis including customer satisfaction measurement, partner engagement tracking, renewal rate impact assessment, and loyalty program effectiveness evaluation

Qualifications

• Education: Bachelor’s degree in marketing, Graphic Design, Creative Arts, or related field
• Experience: 2-3 years of creative marketing
• Technical Skills: Advanced proficiency in design software (Adobe Creative Suite, Canva), basic video editing skills (Adobe Premiere, Final Cut Pro, or similar), customer lifecycle email design, and retention-focused social media strategies
• Creative Skills: Strong visual design abilities with understanding of customer psychology, retention messaging, video storytelling, and brand loyalty building
• Core Competencies: Customer-centric creative problem-solving, customer experience design, partner relationship coordination, retention campaign management, and long-term relationship building

Working conditions

This is an onsite position working in an office environment.

Physical requirements

This position requires some sedentary work for extended periods of time that includes repeated motions of wrists, hands, and finger for work on a computer keyboard

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Marketing and Sales

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