Freddie Mac
Freddie Mac is hiring: Account Specialist 3 (Creative) in Warrenville
Freddie Mac, Warrenville, IL, United States, 60555
Overview
Employer Industry: Marketing and Print Solutions
Benefits
- Salary up to $105,800 per year
- Participation in bonus, commission, or incentive programs
- Comprehensive benefits package including medical, dental, and vision coverage, paid time off, and 401(k) with company match
- Opportunities for continuous improvement and professional growth within the organization
- Dynamic work environment with a focus on client satisfaction and service excellence
- Chance to work with a diverse range of clients, including many Fortune 100 companies
Responsibilities
- Act as the primary liaison between clients and internal teams, ensuring effective communication and project management
- Manage complex accounts with minimal supervision, applying knowledge of workflows and quality control
- Establish and promote excellent customer relations through proactive communication and monitoring of client satisfaction
- Facilitate the resolution of production-related problems and escalate issues as necessary
- Identify opportunities for continuous improvement in processes and services
Qualifications
- Bachelor's degree in a related field or equivalent working experience
- 5 to 7 years of experience in project management or a comparable role with increasing responsibilities
- Excellent Mac computer skills and the ability to troubleshoot basic issues
- Strong project management, organizational, and time-management skills
- Proven ability to manage multiple projects simultaneously in a fast-paced environment
Preferred Qualifications
- Background in the premedia and/or print industry
- Experience with highly-variable direct mail in the financial or insurance industry
- Familiarity with Data Driven composition (Mail Merge, Data Merge, etc.)
- Understanding of programming logic
- Experience utilizing continuous improvement tools to create and track metrics