TWST Events is hiring: Event Producer, Badging (Event Registration) in East Ruth

Event Producer, Badging (Event Registration)

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Overview

We are looking for a Producer to join our team, in the badging department, located in East Rutherford, New Jersey. This hybrid role combines remote work, warehouse work, and onsite event presence. We offer cross-training opportunities across divisions with incentives to learn and evolve skillsets. Travel is required.

Responsibilities

• On-site event registration


• Technical support


• Stage and prepare equipment for events


• Customer service


• Pack and ship equipment


• Able to learn new technologies quickly


• Professional demeanor


• Must be tech-savvy. Internet networking, printers


• Ensure all gear is set up and working by showing the client a final sample of name badge and schedule printed


• Ability to create a clean, professional presentation of our equipment


• Be pleasant and energetic early in the morning

Event Planning and Execution (70%)

• Webcasting: Configure and manage live and virtual streams using platforms like Zoom, OBS, GSUITE and our proprietary software; ensure stable internet connectivity and high-quality audio/video output. Oversee production from pre to post including coordinating with hosts, AV providers and venue staff; setup and execution of hardware and software; managing other contractors and employees to assure high-end webcasts.


• AV: Oversee setup, operation, and strike of audio, video, lighting, staging and scenic systems; coordinate with venue staff for vehicle loading requirements, power, internet, and rigging needs.


• Badging: Manage standard and RFID badging systems, oversee attendee registration workflows, and ensure timely badge production.


• Virtual Concierge: Supervise virtual event platforms, moderate attendee interactions, and troubleshoot platform issues for seamless guest experiences.


• Execute event tasks according to production plans, ensuring timely setup, operation, and breakdown.


• Assist Senior Producers in complex, multi-service events, applying cross-trained skills in a secondary service (e.g., a badging producer supporting AV services).


• Serve as the primary point of contact for clients and TWST staff during events, addressing concerns and ensuring deliverables meet expectations.


• Troubleshoot technical issues during events under Senior Producer or Director guidance.


• Assist with event planning, including preparing equipment lists, staffing schedules, and technical checklists.


• Maintain and organize service-specific equipment, reporting any maintenance needs to Service Directors.


• Document event details for post-event reports; stay updated on service-specific technologies and best practices to enhance event delivery.

Team Support and Supervision (20%)

• Supervise independent contractors during events, delegating tasks and ensuring adherence to company standards.


• Provide on-the-job training to coordinators, focusing on technical skills and event protocols.


• Collaborate with Senior Producers and other Producers to coordinate multi-service events.


• Participate in post-event debriefs, providing feedback on team performance and event outcomes.


• Support Senior Producers in mentoring staff and reinforcing cross-training goals.

Cross-Training and Skill Development (10%)

• Actively participate in cross-training to achieve functional proficiency in a second service within 6–12 months (e.g., a webcasting producer learning AV setup).


• Attend cross-training workshops and shadow events in secondary services to build skills.


• Apply cross-trained skills during events to support flexibility and resource allocation.


• Provide feedback to Service Directors on cross-training program effectiveness.

Education and Experience

• Experience: 2-3 years in live event production, with proficiency in one of the following services: webcasting, AV, badging, or virtual concierge.


• Technical Skills:
  
  
  
  • Webcasting: Proficiency with streaming platforms, encoding hardware, and network troubleshooting.
  
  
  • AV: Hands-on experience with audio mixers, lighting consoles, video switchers, and scenic set pieces.
  
  
  • Badging: Familiarity with registration software platforms and badging hardware (e.g., Zebra printers, RFID scanner systems).
  
  
  • Virtual Concierge: Expertise in virtual event platforms and customer-facing moderation tools.
  
  
  
  


• Cross-Training: Basic knowledge or training in a second service (e.g., a badging producer with introductory AV skills).


• Teamwork: Ability to work collaboratively in fast-paced environments and supervise junior staff or contractors.


• Problem-Solving: Capability to address technical or logistical challenges during events with minimal supervision.


• Communication: Strong verbal and written skills for client interactions, team coordination, and reporting.


• Availability: Flexibility to work irregular hours, including evenings, weekends, and travel for onsite events (especially for full-time roles).

Key Skills and Competencies

• Organization and prioritization


• Attention to detail


• Confidentiality and judgment


• Communication and problem-solving


• Information management


• Ability to work independently and in collaborative environments


• Ability to meet deadlines

Schedule

• Day Shifts


• Monday to Friday


• Some weekend, mostly travel


• Travel up to 40%

Experience

• Customer service: 2 years (Required)


• IT: 1 year (Preferred)

Licenses and Certifications

• Driver's License (Preferred)

Job Title

• Producer

Employment Type

• Exempt Full-Time

Location

• Hybrid - Remote, Warehouse (East Rutherford, On-Site)

Reports to

• Amit Shame-Tov, Senior Manager, Badging Operations

Compensation and Benefits

• Salary: $60,000 yearly


• Bonus: Discretionary - annual bonus based on company and individual performance


• Benefits: Employer sponsored Medical, Dental and Vision plans; 401K Employee contribution plan (no match); Employer paid Professional Development; Time Off: 3 Weeks Vacation 6.5 Sick Days; Parental Leave; Ancillary Benefits: LTD, Voluntary Life insurance and Voluntary Insurance Plans including critical illness, hospital and legal insurance

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