Leasing Manager (Newport News, VA) Job at Drucker + Falk, LLC in Newport News

Overview

Leasing Manager (Newport News, VA) at Drucker + Falk, LLC. Weekend hours: Saturdays 10:00 AM – 5:00 PM. The office staff includes assistant managers and leasing associates. All staff should be trained in all aspects of the Rental Office operation and be available to perform tasks as needed. Duties may align with a Property Manager in training; Regional Property Managers may promote from the ranks of qualified, proven office staff.

Duties And Responsibilities

• Identify and outline unique selling propositions of the community for marketing and advertising.
• Implement marketing strategies and tactics for lease-up and stabilized communities, including a preferred employer program (upon RPM approval).
• Monitor the effectiveness of advertising sources and marketing initiatives in accordance with the marketing plan.
• Oversee and maintain marketing and vendor relationships and make recommendations based on budget and property needs, including Modern Message, Lease Hawk, Google, local photographer, and internet listing vendors/advertisers.
• Manage and direct the community’s marketing, print and internet advertising, sales activities, and other resources to achieve established revenue, occupancy, resident relations, and leasing goals and objectives.
• Under the direction of the Property Manager and/or Regional Property Manager, assist in gathering supporting detail and cost information needed for ongoing updates to the strategic marketing plan.
• Build and maintain relationships with outside contacts to promote the community brand through strategic marketing efforts for business-to-business networking. Participate with the local apartment association (with budget and RPM approval).
• Update the marketing plan quarterly at minimum and more frequently as needed.
• Create and track weekly/monthly leasing goals and provide feedback and action plans to the leasing team. Meet and exceed sales goals.
• Stay current with market conditions by shopping competitors, reading articles, and conducting market surveys regularly; stay up to date with technology and provide recommendations for implementation (with RPM approval).
• Create rent studies for new development or potential acquisitions as directed by Regional Property Manager or Marketing Coordinator.
• Oversee the marketing and leasing efforts of all team members assigned to the community to ensure maximum occupancy and superior lead management.
• Under the direction of Property Manager/Regional Property Manager or Marketing Coordinator, assist in setting up social media accounts and marketing collateral for new development communities as directed.
• Train, mentor, and provide ongoing guidance for leasing associates within the community or as assigned by the Property Manager and/or Regional Property Manager.
• Ensure all team members provide exceptional service and experiences as part of resident retention and engagement.
• Utilize social media platforms to advertise and maintain ongoing communication and interest for the community; respond to posts within 3 business days.
• Plan, organize, execute, and host resident events and community outreach events.
• Maintain a professional appearance and positive attitude.
• Have working knowledge of markets for communities under direction.
• Market apartments, including showing available units to prospective residents.
• Check and/or review the credit, employment and prior rental references of all applicants following company and Equal Housing Opportunity guidelines.
• Prepare leases and lease packages.
• Collect rents and other fees and deposit them following Drucker + Falk, LLC accounting guidelines.
• Prepare and/or distribute resident correspondence including late notices, legal notices, rent increases, lease renewals, and warning letters.
• Perform typing, filing, leasing, computing, and other duties as required.
• Represent Drucker + Falk, LLC in court for community-related actions.
• Maintain high standards of resident relations.
• Relieve the Property Manager as needed.
• Inspect the property as directed.
• Supervise specified employees.
• Handle maintenance requests according to Drucker + Falk, LLC guidelines.

Education And/or Experience

• 4-year Degree (preferred)
• 2-year Associates Degree
• 7 years general, full-time business experience
• 5 years’ experience in Property Management

Certificates, Licenses, Registrations

• ARM, CAM, RAM, or HCCP preferred

Other Skills And Abilities

• Knowledge of Residential Property Management

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Problem Solving

Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.

Project Management

Communicates changes and progress; Completes projects on time and within budget.

Customer Service

Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills

Maintains confidentiality; Keeps emotions under control.

Oral Communication

Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Demonstrates group presentation skills.

Written Communication

Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.

Teamwork

Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

Delegation

Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities.

Managing People

Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies feedback from employees, residents and owners.

Cost Consciousness

Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Works within the established budget and notify the Regional Property Manager of possible variations.

Organizational Support

Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports affirmative action and respects diversity.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Computer Skills

To perform this job successfully, an individual should have knowledge of Accounting software; Spreadsheet software and Word Processing software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competitive Benefits to include Health, Dental, Life, 401K, Employees Assistance Program, Long Term Disability, Vacation and Sick Leave.

EOE/Drug Free Workplace