Studio Coordinator Job at OVME Aesthetics in Franklin

Overview

The Studio Coordinator role at OVME Aesthetics is based in Nashville/Franklin, TN within the Studio Team. You are the first point of contact for clients and will contribute to delivering exceptional client service and a positive experience. A professional demeanor, strong communication, organizational skills, and the ability to multitask are essential.

Department: Studio Team • Location: Nashville/Franklin, TN

Key Responsibilities

• Create an unrivaled customer experience for all clients.


• Welcome clients in a warm and professional manner, ensuring a positive first impression.


• Provide outstanding customer service by addressing inquiries, scheduling appointments, and resolving concerns promptly and efficiently.


• Manage and coordinate the appointment booking system, ensuring accurate scheduling and optimal use of Studio resources.


• Collect client information, update medical history forms, and maintain confidentiality of client records.


• Assist clients with completing forms and consent documents, explaining their purpose and ensuring understanding.


• Answer phone calls, respond to emails, and handle general inquiries about services, pricing, and policies.


• Maintain a clean and organized front desk, waiting area, and product displays.


• Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.


• Coordinate with clinical and administrative staff to ensure smooth workflow and efficient client care.


• Collaborate with management to implement and maintain office policies and procedures for efficient front desk operations.


• Manage inventory of office and administrative supplies, ordering as needed to ensure adequate stock levels.


• Stay knowledgeable about services, treatments, and promotions to provide accurate information to clients.


• Handle confidential and sensitive client information with discretion in compliance with privacy regulations.


• Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials.


• Perform additional administrative tasks as assigned by management.

Skills, Knowledge, & Expertise

• Exceptional written and verbal communication skills.


• Ability to thrive in a fast-paced, customer-service-oriented, collaborative team environment.


• Social media management experience.


• Ability to work independently with minimal supervision.


• Ability to work well both independently and in a team, including with remote employees.


• Team player mentality.


• Strong sense of ownership and urgency.


• Extremely detail oriented.


• Self-starter with a passion for learning.


• Strong organizational skills and ability to multi-task in a fast-paced environment.

Education and Experience

• Bachelor’s degree or comparable industry experience preferred.


• Medical CRM/Zenoti experience is a plus.

Benefits

• 15 Days Paid Time Off


• 10 Paid Holidays


• Medical, Dental, Vision 45/55 percent Employee/Employer Split - Primary


• Medical, Dental, Vision 70/30 percent Employee/ Employer Split - Dependents


• Short and Long Term Disability, AD&D, and Life Insurance 100% company-paid


• 401k Employee Contribution


• 401k Employer Match - Coming later this year, 2024!


• Employee Assistance Program (EAP) Resources


• Overalls LifeConcierge


• Employee Service Allowance


• 50% Employee Retail Discount


• Friends and Family Discount


• Team Member Referral Bonus

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology

Industries

• Personal Care Product Manufacturing

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