Report Writer Job at Kroenke Sports & Entertainment in Denver

Overview

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• Department: Arena – Event Safety
• Business Unit: KSE
• Location: Ball Arena – Denver, CO
• Reports To: Senior Manager, Event Safety
• Employment Type: Variable Hour – Hourly – Non-Exempt
• Supervisor Position: No

Base pay range

$22.00/hr - $22.00/hr

Responsibilities

• Obtains and documents identification, statements, description of the incident scene, and other information involved in incidents during events.
• Creates a detailed report for KSE's internal use, hearings, lawsuits, and insurance investigations.
• Communicates effectively and efficiently with peers and other departments, in person, over the radio, phone, and through the Department's software platform.
• Under the direction of the Event Safety Manager, provides support to guests and event personnel.
• Performs tasks as directed to establish a safe and inclusive environment for staff and guests.
• Ability to assist and handle complaints and disturbances with staff and guests while providing excellent customer service.
• When working in Command Center, logs each call, provides answers to questions by retrieving information from all necessary departments, and appropriately prioritizes each call or request.

Working conditions and physical demands

• Capable of sitting, standing, or walking for extended periods of time with some bending, stooping, and stretching on a variety of surfaces like concrete, tile, marble, cement, and grass.
• Exposure to outdoor elements.
• Occasional lifting items weighing up to 30 pounds.
• Occasionally pushing patrons in wheelchairs.
• Comfortability with various incidents involving Emergency Personnel.
• Tolerance for moderate to loud event noises.
• Capable of navigating large event venues and comfortability with large crowds and navigating through crowds quickly as needed.
• Must be able to ascend/descend multiple flights of stairs in an arena and outdoor stadium setting throughout the duration of the shift, sometimes in low light or concert settings.

Qualifications

• Minimum: High School Diploma or GED
• Minimum of 1+ years professional experience within a report writer or customer service role.
• Proficient in documentation, data entry, and reporting
• Applicants must meet minimum qualifications at the time of hire.
• Preferred: Experience in detailed incident report writing and documentation preferred, but not required.

Competencies / Knowledge, Skills & Abilities

• Ability to communicate effectively and professionally, orally, and in writing with guests, staff, and all levels of management over multiple forms of communication.
• Possess an ability to adapt to a quick and ever-changing environment while juggling multiple tasks in a high-stress environment.
• Ability to establish and maintain effective relationships with coworkers and supervisors.
• Establishes quick rapport with guests and employees to assist in resolving incidents.
• Ability to work a varied schedule to include evenings, weekends, and holidays, and to work at a variety of KSE venues including Ball Arena and Dick's Sporting Goods Park.
• Ability to lead fellow event personnel and emergency personnel in accordance with KSE policies and procedures, being always a positive representative of KSE and a leader in our venues.
• Excellent clerical and organizational skills.
• Demonstrate poise, tact, and diplomacy.
• Ability to work under stress and remain calm during rapidly changing circumstances.
• Ability to relay information in a fast-paced environment.

Compensation

• Base hourly wage: $22.00 per hour

Benefits

• 401K/Employer Match

Equal Employment Opportunity

Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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