City of Mesa, AZ
Public Safety Communications Manager
City of Mesa, AZ, Arizona City, Arizona, United States, 85123
Salary:
$110,590.69 - $151,478.50 Annually Location :
Mesa, AZ Job Type:
Full Time Job Number:
16153 Department:
(H240)Public Safety Support Opening Date:
06/06/2025 Closing Date:
Continuous
Description/Duties This classification has been designated as a non-classified, non-merit system, at-will position. First review of applications will be Monday, June 23, 2025.
The Mesa Public Safety Communications Manager is responsible for managing and directing the work within the Communication Services Division (CSD) of the Mesa Public Safety Support (MPSS) Department, which is a twenty-four hour, seven-days-per-week operation that handles contacts (example: calls, texts) from the public for public safety emergency and non-emergency services, information, and support. The CSD processes emergency calls and text exchanges for police, fire, and medical services as well as needs for non-emergency public safety information/services through dedicated non-emergency and administrative lines. This position supervises Public Safety Communications Administrators who are responsible for overseeing the day-to-day operations for call center services and a training supervisor responsible for developing and delivering a curriculum to train newly hired employees and provide in-service/continuing training to current employees. Specific duties of the Manager include: developing strategic and operational plans for the division; collaborating with the Mesa Police Department and Mesa Fire and Medical Department to promote consistent and complementary practices across the three departments; analyzing data on performance and workloads; ensuring technical support on Police response is provided to Public Safety Shift Supervisors and Telecommunicators; coordinating budgeting and financial management activities with MPSS fiscal staff, to include preparing budget estimates, monitoring expenditures, and communicating status of funds; developing staffing strategies and shift schedules that ensure adequate coverage of the work, and managing use of overtime to close gaps; identifying opportunities to improve performance outcomes while ensuring efficiency of call center operations; performing notifications to appropriate internal and external parties on the status of major incidents; handling media inquiries, collaborating with other city Departments on the delivery of services to the residents, businesses, and visitors to Mesa; coordinating policy development and implementation to promote standardized approaches to responding to emergency and non-emergency public contacts; monitoring results of quality assurance reviews to identify patterns and trends in performance and implications for changes to hiring, training, policy, or practice; and participating in regional collaboration such as PSAP manager meetings at the state and local agency levels and regional cooperation group meetings. This class performs related duties as required. This class is distinguished from the Public Safety Communications Administrator class by the administrative duties performed and additional responsibility in the areas of supervisory, fiscal, and decision-making capacity. This class is supervised by the MPSS Deputy Director who evaluates work through observation, reports, meetings, and results achieved. This class is FLSA exempt-executive. Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions. Qualifications & Requirements
Employee Values
:
All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required.
Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Criminal Justice, Business Administration, Public Administration, or related field. Extensive (5+ years) progressively responsible managerial, supervisory, and administrative experience in a public safety environment. Special Requirements.
Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and psychological examination will be required.
Substance Abuse Testing.
Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment/pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.
Preferred/Desirable Qualifications.
Experience managing a unified call taking model (example: telecommunicators handling the full range of public safety calls (example: law enforcement, fire and rescue, and emergency medical services)) is preferred. Experience with CAD, Computer Telephony Integration (CTI) systems, and 800 Mhz radio systems is also preferred.
Link to Job Description A is linked here. 01
Did you graduate from an accredited college or university with a Bachelor's Degree (or higher) in Criminal Justice, Business Administration, Public Administration, or related field. Please detail your degree(s) on your application.
Yes No
02
How many years of progressively responsible managerial, supervisory, and administrative experience do you have in a public safety environment? Please detail your experience on your application.
None Some but less than 5 years 5 years or more
03
Please describe your progressively responsible managerial, supervisory, and administrative experience in a public safety environment; including employer(s). Please also detail this experience on your application. If none, type N/A. 04
How many years of experience do you have managing a unified call taking model (example: telecommunicators handling the full range of public safety calls (example: law enforcement, fire and rescue, and emergency medical services))? Please detail your experience on your application.
None Some but less than 3 years 3 years or more but less than 5 years 5 years or more
05
Please describe your experience managing a unified call taking model (example: telecommunicators handling the full range of public safety calls (example: law enforcement, fire and rescue, and emergency medical services)), including employer(s). Please also detail your experience on your application. If none, type N/A. 06
How many years of experience do you have with CAD, Computer Telephony Integration (CTI) systems, and 800 Mhz radio systems? Please detail your experience on your application.
None Some but less than 3 years 3 years or more but less than 5 years 5 years or more
07
Please describe your experience with CAD, Computer Telephony Integration (CTI) systems, and 800 Mhz radio systems, including employer(s). If none, type N/A. 08
If you served in the military, what was your discharge status?
Honorable Dishonorable Uncharacterized Other than Honorable Entry Level Bad Conduct General Current Active Duty N/A
09
Have you ever been convicted of a felony (this includes criminal convictions out of state that would be considered a felony in Arizona)?
Yes No
10
Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) in the past five years?
Yes No
11
Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) more than 3 times since turning 21 years old?
Yes No
12
If an explanation or comments are needed regarding drug usage, please note your information here. Required Question
$110,590.69 - $151,478.50 Annually Location :
Mesa, AZ Job Type:
Full Time Job Number:
16153 Department:
(H240)Public Safety Support Opening Date:
06/06/2025 Closing Date:
Continuous
Description/Duties This classification has been designated as a non-classified, non-merit system, at-will position. First review of applications will be Monday, June 23, 2025.
The Mesa Public Safety Communications Manager is responsible for managing and directing the work within the Communication Services Division (CSD) of the Mesa Public Safety Support (MPSS) Department, which is a twenty-four hour, seven-days-per-week operation that handles contacts (example: calls, texts) from the public for public safety emergency and non-emergency services, information, and support. The CSD processes emergency calls and text exchanges for police, fire, and medical services as well as needs for non-emergency public safety information/services through dedicated non-emergency and administrative lines. This position supervises Public Safety Communications Administrators who are responsible for overseeing the day-to-day operations for call center services and a training supervisor responsible for developing and delivering a curriculum to train newly hired employees and provide in-service/continuing training to current employees. Specific duties of the Manager include: developing strategic and operational plans for the division; collaborating with the Mesa Police Department and Mesa Fire and Medical Department to promote consistent and complementary practices across the three departments; analyzing data on performance and workloads; ensuring technical support on Police response is provided to Public Safety Shift Supervisors and Telecommunicators; coordinating budgeting and financial management activities with MPSS fiscal staff, to include preparing budget estimates, monitoring expenditures, and communicating status of funds; developing staffing strategies and shift schedules that ensure adequate coverage of the work, and managing use of overtime to close gaps; identifying opportunities to improve performance outcomes while ensuring efficiency of call center operations; performing notifications to appropriate internal and external parties on the status of major incidents; handling media inquiries, collaborating with other city Departments on the delivery of services to the residents, businesses, and visitors to Mesa; coordinating policy development and implementation to promote standardized approaches to responding to emergency and non-emergency public contacts; monitoring results of quality assurance reviews to identify patterns and trends in performance and implications for changes to hiring, training, policy, or practice; and participating in regional collaboration such as PSAP manager meetings at the state and local agency levels and regional cooperation group meetings. This class performs related duties as required. This class is distinguished from the Public Safety Communications Administrator class by the administrative duties performed and additional responsibility in the areas of supervisory, fiscal, and decision-making capacity. This class is supervised by the MPSS Deputy Director who evaluates work through observation, reports, meetings, and results achieved. This class is FLSA exempt-executive. Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions. Qualifications & Requirements
Employee Values
:
All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required.
Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Criminal Justice, Business Administration, Public Administration, or related field. Extensive (5+ years) progressively responsible managerial, supervisory, and administrative experience in a public safety environment. Special Requirements.
Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and psychological examination will be required.
Substance Abuse Testing.
Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment/pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.
Preferred/Desirable Qualifications.
Experience managing a unified call taking model (example: telecommunicators handling the full range of public safety calls (example: law enforcement, fire and rescue, and emergency medical services)) is preferred. Experience with CAD, Computer Telephony Integration (CTI) systems, and 800 Mhz radio systems is also preferred.
Link to Job Description A is linked here. 01
Did you graduate from an accredited college or university with a Bachelor's Degree (or higher) in Criminal Justice, Business Administration, Public Administration, or related field. Please detail your degree(s) on your application.
Yes No
02
How many years of progressively responsible managerial, supervisory, and administrative experience do you have in a public safety environment? Please detail your experience on your application.
None Some but less than 5 years 5 years or more
03
Please describe your progressively responsible managerial, supervisory, and administrative experience in a public safety environment; including employer(s). Please also detail this experience on your application. If none, type N/A. 04
How many years of experience do you have managing a unified call taking model (example: telecommunicators handling the full range of public safety calls (example: law enforcement, fire and rescue, and emergency medical services))? Please detail your experience on your application.
None Some but less than 3 years 3 years or more but less than 5 years 5 years or more
05
Please describe your experience managing a unified call taking model (example: telecommunicators handling the full range of public safety calls (example: law enforcement, fire and rescue, and emergency medical services)), including employer(s). Please also detail your experience on your application. If none, type N/A. 06
How many years of experience do you have with CAD, Computer Telephony Integration (CTI) systems, and 800 Mhz radio systems? Please detail your experience on your application.
None Some but less than 3 years 3 years or more but less than 5 years 5 years or more
07
Please describe your experience with CAD, Computer Telephony Integration (CTI) systems, and 800 Mhz radio systems, including employer(s). If none, type N/A. 08
If you served in the military, what was your discharge status?
Honorable Dishonorable Uncharacterized Other than Honorable Entry Level Bad Conduct General Current Active Duty N/A
09
Have you ever been convicted of a felony (this includes criminal convictions out of state that would be considered a felony in Arizona)?
Yes No
10
Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) in the past five years?
Yes No
11
Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) more than 3 times since turning 21 years old?
Yes No
12
If an explanation or comments are needed regarding drug usage, please note your information here. Required Question