Children's Health
Patient Transport - Access Center Communication Specialist
Children's Health, Dallas, Texas, United States, 75215
Patient Transport - Access Center Communication Specialist
Join to apply for the
Patient Transport - Access Center Communication Specialist
role at
Children's Health
Overview The Communications Specialist (CS) is responsible for coordinating communication among a multi-disciplinary team to ensure timely and safe coordination of patient transfers into and out of Children\'s Health System of Texas (CHST). The CS also facilitates communication with multiple physicians within and outside the healthcare system regarding patient transfer or consultation. The CS provides system-level coordination of bed management to ensure patients are transferred or admitted to the location within the system with the right resources needed for the patient. The CS delivers excellent customer service to referral centers while building ongoing relationships with outside hospitals locally, regionally, and across the state. The CS maintains ongoing records of transfers in the electronic health record and documents the required patient information into the appropriate systems.
Responsibilities
Works with a multi-disciplinary team of CHST and referral healthcare organizations to ensure effective communication during the patient transfer process. Responds to requests for transfers and transports, collecting pertinent demographic data, determining and contacting appropriate accepting physicians, coordinating CHST transport services with the Dispatcher, and ensuring closed-loop communication with referrals. Works in a fast-paced, rapidly changing environment. Utilizes strong communication skills and knowledge of both administrative and medical escalation processes. Interacts with multiple disciplines to facilitate patient transfer and consultation requests from the referral community.
Serves as a Bed Planner for system-level bed management and utilizes protocols to determine the appropriate location within the system to meet the patient\'s needs and coordinates medical acceptance of patients through direct physician communication.
Collaborates with the Access Center Bed Assignment Coordinator and Bed Manager to coordinate and assign appropriate beds to patients within the system and transferring from the community.
Utilizes a foundation of medical knowledge to ensure the appropriate physician is contacted for acceptance or consultation and ongoing recommendations for patient management prior to arrival at Children\'s Health. Works with a diverse team across the system in regard to capacity management and coordination of ensuring timely acceptance and transfer into the healthcare system.
May train and educate new communication specialists. Provides support and participates in both the Access Center and Transport quality improvement programs. Provides ongoing assistance with conflict resolution and problem solving within the Access Center. Actively participates in hospital-wide committees or task groups, as needed. Also provides strong support to management in the interviewing and evaluation process of potential new staff members.
Experience
At least 1 year of job-related experience.
Education
High school diploma or equivalent required; additional training beyond high school required.
Completion of a paramedic or EMT program with licensure or certification required.
Licenses and Certifications
Texas LP, Texas EMT-P, or Texas EMT, upon hire — required.
Basic Life Support for Healthcare Providers as required by CP 1.20 Life Support Course Requirements upon hire — required.
A Place Where You Belong We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children\'s Health a place where everyone can contribute.
Holistic Benefits – How We’ll Care For You
Employee portion of medical plan premiums are covered after 3 years.
4%–10% employee savings plan match based on tenure.
Paid Parental Leave (up to 12 weeks).
Caregiver Leave.
Adoption and surrogacy reimbursement.
Equal Opportunity As an equal opportunity employer, Children’s Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other federal or state legally protected status or class. This applies to all aspects of the employer–employee relationship including, but not limited to, recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.
Additional Information
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Hospitals and Health Care
#J-18808-Ljbffr
Patient Transport - Access Center Communication Specialist
role at
Children's Health
Overview The Communications Specialist (CS) is responsible for coordinating communication among a multi-disciplinary team to ensure timely and safe coordination of patient transfers into and out of Children\'s Health System of Texas (CHST). The CS also facilitates communication with multiple physicians within and outside the healthcare system regarding patient transfer or consultation. The CS provides system-level coordination of bed management to ensure patients are transferred or admitted to the location within the system with the right resources needed for the patient. The CS delivers excellent customer service to referral centers while building ongoing relationships with outside hospitals locally, regionally, and across the state. The CS maintains ongoing records of transfers in the electronic health record and documents the required patient information into the appropriate systems.
Responsibilities
Works with a multi-disciplinary team of CHST and referral healthcare organizations to ensure effective communication during the patient transfer process. Responds to requests for transfers and transports, collecting pertinent demographic data, determining and contacting appropriate accepting physicians, coordinating CHST transport services with the Dispatcher, and ensuring closed-loop communication with referrals. Works in a fast-paced, rapidly changing environment. Utilizes strong communication skills and knowledge of both administrative and medical escalation processes. Interacts with multiple disciplines to facilitate patient transfer and consultation requests from the referral community.
Serves as a Bed Planner for system-level bed management and utilizes protocols to determine the appropriate location within the system to meet the patient\'s needs and coordinates medical acceptance of patients through direct physician communication.
Collaborates with the Access Center Bed Assignment Coordinator and Bed Manager to coordinate and assign appropriate beds to patients within the system and transferring from the community.
Utilizes a foundation of medical knowledge to ensure the appropriate physician is contacted for acceptance or consultation and ongoing recommendations for patient management prior to arrival at Children\'s Health. Works with a diverse team across the system in regard to capacity management and coordination of ensuring timely acceptance and transfer into the healthcare system.
May train and educate new communication specialists. Provides support and participates in both the Access Center and Transport quality improvement programs. Provides ongoing assistance with conflict resolution and problem solving within the Access Center. Actively participates in hospital-wide committees or task groups, as needed. Also provides strong support to management in the interviewing and evaluation process of potential new staff members.
Experience
At least 1 year of job-related experience.
Education
High school diploma or equivalent required; additional training beyond high school required.
Completion of a paramedic or EMT program with licensure or certification required.
Licenses and Certifications
Texas LP, Texas EMT-P, or Texas EMT, upon hire — required.
Basic Life Support for Healthcare Providers as required by CP 1.20 Life Support Course Requirements upon hire — required.
A Place Where You Belong We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children\'s Health a place where everyone can contribute.
Holistic Benefits – How We’ll Care For You
Employee portion of medical plan premiums are covered after 3 years.
4%–10% employee savings plan match based on tenure.
Paid Parental Leave (up to 12 weeks).
Caregiver Leave.
Adoption and surrogacy reimbursement.
Equal Opportunity As an equal opportunity employer, Children’s Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other federal or state legally protected status or class. This applies to all aspects of the employer–employee relationship including, but not limited to, recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.
Additional Information
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Hospitals and Health Care
#J-18808-Ljbffr