City of Redondo Beach
Communications Dispatcher Lateral
City of Redondo Beach, Redondo Beach, California, United States, 90278
Overview
The City of Redondo Beach Police Department is looking for
experienced Communications Dispatchers
to join our highly-skilled team. Use your skills to work for a full-service City near the beach in the beautiful South Bay of Los Angeles! Responsibilities Receiving, updating and reviewing police, fire, and emergency medical service calls and status of rescue units; prioritizing incidents and radio traffic; dispatching the appropriate police, fire, or rescue units in accordance with established operational guidelines. Broadcasting information over radio or phone lines and entering call information into the computer aided dispatch system chronologically; transmitting messages to the appropriate station or location; directing units to respond; announcing information over station paging systems and via radio frequency; maintaining direct contact with field personnel; updating responding unit status, as necessary. Receiving calls for service from the public and private alarm systems; determining the nature of the complaints or alarms; recording incident details and inputting information into the computer for routing to the appropriate dispatcher. Working shifts and irregular hours including days, evenings, nights, weekends and holidays; may be called back for major emergencies, disasters and critical incidents. Maintaining the ability to sit for extended periods, read displays, use a computer terminal, hear callers clearly, and communicate information effectively over radio/telephone systems; may require lifting up to 25 pounds. Providing outstanding internal and external customer service and proactively solving problems. Conducting duties with a constructive, cooperative, positive, professional attitude and demeanor; supporting the City's mission, goals, policies and objectives; upholding the City's corporate values. Performing other related duties as required.
The Position Requires The Ability To
Work shifts, weekends and/or holidays Spell and use correct grammar; type at least 45 words per minute Follow oral and written directions and understand and follow complex policies and procedures Memorize and use crime codes, phonetic alphabets and computer codes React quickly, efficiently and calmly in emergency situations Maintain effective working relationships with others Communicate effectively and professionally on the phone and radio
Minimum Qualifications
Possess a high school diploma or GED Be a minimum age of 18 at the time of appointment Additional college credits and bilingual skills are desirable Possess a minimum of two (2) years as a public safety Communications Dispatcher with computer-aided dispatch experience Applicants will be required to successfully complete position-appropriate testing Have completed and passed a California Certified Dispatcher School and hold a current P.O.S.T Dispatcher Certification, or recognized equivalent certification A copy of your current P.O.S.T. Certification must be included with your application Emergency Medical Dispatch Certification must be obtained within 12 months of appointment
Other Competencies
The position requires computer literacy with knowledge in the use of Microsoft Word and Excel and the ability to learn the department's computer aided dispatch and Records Management Systems, state, county and local computer databases and other computer systems. Also required is the ability to communicate using email programs and to understand and adhere to City policies for information technology. The position's expected competencies are to provide sound decision making skills and critical thinking to professional recommendations, decisions and completed staff work. The position also requires the initiative to achieve positive, timely results for the organization while maintaining interpersonal relationships, customer service, diplomatic skills and ethical conduct.
Supplemental Information
PROBATIONARY PERIOD:
12 months CLASSIFICATION:
This position is covered under FLSA standards for overtime and is a member of the classified service. Selection Process
The selection process may include but is not limited to: application review and evaluation, written examination, performance test and interview. All employment offers made by the City are contingent upon establishing proof of a prospective candidate's legal authorization to work in the United States and successfully passing all components of the pre-employment process. The pre-employment process may include but not be limited to: reference checks, background investigation, fingerprint-based criminal history check, credit check, degree verification, and post-offer medical examination and drug test. For public safety positions, including positions based in the Police and/or Fire Department(s), the pre-employment process may also include but not be limited to a P.O.S.T. compliant background check, polygraph examination, post-offer medical examination and drug test, and post-offer psychological examination. Equal Opportunity and Accommodations
The City of Redondo Beach is an Equal Opportunity Employer. The City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Candidates with a disability who may need accommodation during the selection process must notify the Human Resources Department at least five (5) business days in advance of the test date. Qualified Military Veterans are given an additional five points to a passing score for both open-competitive and promotional recruitments. Documentation of such service, such as a veteran identification card, must be provided along with the application for employment or before the conclusion of the testing process. Note: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. For complete details regarding salary and benefits information, see the Redondo Beach City Employees Association Memorandum of Understanding. #J-18808-Ljbffr
The City of Redondo Beach Police Department is looking for
experienced Communications Dispatchers
to join our highly-skilled team. Use your skills to work for a full-service City near the beach in the beautiful South Bay of Los Angeles! Responsibilities Receiving, updating and reviewing police, fire, and emergency medical service calls and status of rescue units; prioritizing incidents and radio traffic; dispatching the appropriate police, fire, or rescue units in accordance with established operational guidelines. Broadcasting information over radio or phone lines and entering call information into the computer aided dispatch system chronologically; transmitting messages to the appropriate station or location; directing units to respond; announcing information over station paging systems and via radio frequency; maintaining direct contact with field personnel; updating responding unit status, as necessary. Receiving calls for service from the public and private alarm systems; determining the nature of the complaints or alarms; recording incident details and inputting information into the computer for routing to the appropriate dispatcher. Working shifts and irregular hours including days, evenings, nights, weekends and holidays; may be called back for major emergencies, disasters and critical incidents. Maintaining the ability to sit for extended periods, read displays, use a computer terminal, hear callers clearly, and communicate information effectively over radio/telephone systems; may require lifting up to 25 pounds. Providing outstanding internal and external customer service and proactively solving problems. Conducting duties with a constructive, cooperative, positive, professional attitude and demeanor; supporting the City's mission, goals, policies and objectives; upholding the City's corporate values. Performing other related duties as required.
The Position Requires The Ability To
Work shifts, weekends and/or holidays Spell and use correct grammar; type at least 45 words per minute Follow oral and written directions and understand and follow complex policies and procedures Memorize and use crime codes, phonetic alphabets and computer codes React quickly, efficiently and calmly in emergency situations Maintain effective working relationships with others Communicate effectively and professionally on the phone and radio
Minimum Qualifications
Possess a high school diploma or GED Be a minimum age of 18 at the time of appointment Additional college credits and bilingual skills are desirable Possess a minimum of two (2) years as a public safety Communications Dispatcher with computer-aided dispatch experience Applicants will be required to successfully complete position-appropriate testing Have completed and passed a California Certified Dispatcher School and hold a current P.O.S.T Dispatcher Certification, or recognized equivalent certification A copy of your current P.O.S.T. Certification must be included with your application Emergency Medical Dispatch Certification must be obtained within 12 months of appointment
Other Competencies
The position requires computer literacy with knowledge in the use of Microsoft Word and Excel and the ability to learn the department's computer aided dispatch and Records Management Systems, state, county and local computer databases and other computer systems. Also required is the ability to communicate using email programs and to understand and adhere to City policies for information technology. The position's expected competencies are to provide sound decision making skills and critical thinking to professional recommendations, decisions and completed staff work. The position also requires the initiative to achieve positive, timely results for the organization while maintaining interpersonal relationships, customer service, diplomatic skills and ethical conduct.
Supplemental Information
PROBATIONARY PERIOD:
12 months CLASSIFICATION:
This position is covered under FLSA standards for overtime and is a member of the classified service. Selection Process
The selection process may include but is not limited to: application review and evaluation, written examination, performance test and interview. All employment offers made by the City are contingent upon establishing proof of a prospective candidate's legal authorization to work in the United States and successfully passing all components of the pre-employment process. The pre-employment process may include but not be limited to: reference checks, background investigation, fingerprint-based criminal history check, credit check, degree verification, and post-offer medical examination and drug test. For public safety positions, including positions based in the Police and/or Fire Department(s), the pre-employment process may also include but not be limited to a P.O.S.T. compliant background check, polygraph examination, post-offer medical examination and drug test, and post-offer psychological examination. Equal Opportunity and Accommodations
The City of Redondo Beach is an Equal Opportunity Employer. The City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Candidates with a disability who may need accommodation during the selection process must notify the Human Resources Department at least five (5) business days in advance of the test date. Qualified Military Veterans are given an additional five points to a passing score for both open-competitive and promotional recruitments. Documentation of such service, such as a veteran identification card, must be provided along with the application for employment or before the conclusion of the testing process. Note: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. For complete details regarding salary and benefits information, see the Redondo Beach City Employees Association Memorandum of Understanding. #J-18808-Ljbffr