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Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates

Technology Learning & Development Technical Writer

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates, Washington, District of Columbia, us, 20022

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Technology Learning & Development Technical Writer We are seeking a mid-level Technical Writer for our Technology Learning & Development (TL&D) team. This position will be based in any one of our U.S. offices and has a hybrid in-office/remote working schedule. The primary role of this position is to produce technical documentation for attorneys and business services professionals on the Firm’s supported applications. In addition to working with the TL&D team to create documentation for global distribution via the Firm’s intranet (desktop and mobile platforms), and email communications, our Technical Writers assist with the production of video content and course packages for use within the Firm’s learning management system (LMS), including videos, eLearning modules, LMS packages, and documentation. This position works closely with subject matter experts to understand content being developed and delivered and also modifies existing content based on feedback and changes in technology.

Base pay range $90,000.00/yr - $100,000.00/yr

This range is provided by Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About Us Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers.

The Opportunity We are seeking a Technical Writer (mid-level) for our dynamic Technology Learning & Development (TL&D) team to join our Firm. This position will be based in any one of our U.S. offices and has a hybrid in-office/remote working schedule. The primary role of this position is to produce technical documentation for attorneys and business services professionals on the Firm’s supported applications. In addition to working with the TL&D team to create documentation for global distribution via the Firm’s intranet (desktop and mobile platforms), and email communications, our Technical Writers assist with the production of video content and course packages for use within the Firm’s learning management system (LMS), including videos, eLearning modules, LMS packages, and documentation. This position works closely with subject matter experts to understand content being developed and delivered and also modifies existing content based on feedback and changes in technology.

Responsibilities

Supports the development and maintenance of TL&D content, including documentation, videos, eLearning modules, and LMS packages

Assists on special technology projects, providing documentation and resource development

Works with colleagues to maintain and improve the standardization of Tech@Skadden offerings

Assesses existing instructional content to conform with global standards for hardware, software and other Firm processes

Tests and evaluates existing external LMS offerings

Identifies Firm training needs and communicates with Global TL&D Manager and TL&D Supervisor to develop uniform offerings for global delivery

Provides weekly Work Status Report and meets weekly with TL&D Supervisor to discuss

Monitors Work Strategies SharePoint for TL&D content

Demonstrates logic, reasoning skills, analysis, and interpretation to resolve problems

Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others

Manages Firm resources responsibly

Maintains a regular and reliable physical presence in order to use on-site equipment

Complies with and understands Firm operation, policies and procedures

Performs other related duties as assigned

Qualifications

Demonstrated proficiency in technical writing and producing uniform documentation

Understands technical aspects of Firm applications in order to design instructional content

Demonstrated advanced proficiency in relevant Firm computer software programs (e.g., Word, Excel, PowerPoint, Outlook, Power PDF, etc.) with the ability to learn additional software and operating systems

Thorough working knowledge of Firm systems, including, but not limited to: Citrix, eDOCS DM, mobile device technology and apps, Webex, Zoom, DTE Axiom, Aderant Expert Time, Chrome River, Litera Change-Pro & Metadact, Power PDF, Snagit, Windows and macOS operating environments, Legal Technology systems and other relevant legal applications

Able to adapt to different situations, and is capable of covering activities ranging from basic first-line support to assisting with global projects and communications to management

Excellent analytical, organizational, and planning skills

Must be able to operate independently and understand when to escalate issues

Ability to use discretion and exercise sound judgment

Provides excellent customer service through effective interpersonal and communication skills, both verbally and in writing

Ability to handle multiple projects and shifting priorities

Ability to work well independently as well as effectively within a team

Ability to organize and prioritize work

Ability to work well in a demanding and fast-paced environment

Flexibility to travel

Flexibility to adjust hours and work the hours necessary to meet operating and business needs

Experience/Education

Minimum of two years of experience in technical writing or instructional design

Benefits

Competitive salaries and year-end discretionary bonuses.

Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.

Generous paid time off.

Paid leave options, including parental.

In-classroom, remote, and on-demand learning and professional development opportunities.

Robust well-being classes and programs.

Opportunities to give back and make an impact in local communities.

Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Legal, Information Technology, and Writing/Editing

Industries: Law Practice

Equal Opportunity Skadden is an Equal Opportunity Employer (Disability/Vet/other protected categories). For more information, please visit Skadden.com/careers.

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