Intuit Inc.
Senior Marketing Manager, AI and Personalization
Intuit Inc., Los Angeles, California, United States, 90079
Intuit is a mission-driven, global financial technology platform that gives everyone the opportunity toprosper. We do this by using technology to solve our customers’ most important problems. We servecustomers by finding more ways to put more money in their pockets, eliminating work and drudgeryso they can focus on their lives and what matters to them, and ensuring that every financial decisionthey make, they make with confidence.Our flagship products – QuickBooks, TurboTax, Credit Karma and Mailchimp – define our commitmentto revolutionize the way people manage their finances, run small businesses, and pay employees.
Within Intuit, the Global Business Solutions Group (GBSG) powers the QuickBooks ecosystem, helpingsmall businesses and the self-employed start, run, and grow their businesses with confidence. As partof GBSG, ELM is building next-generation personalization capabilities to reimagine how we engagecustomers across touchpoints. ELM plays a critical role in driving adoption, deepening engagement,and increasing average revenue per customer (ARPC).
We are seeking a Senior Marketing Manager, AI and Personalization to join our Lifecycle Transformation andGrowth (LTG) team. In this role, you will partner closely with product, engineering, analytics, and datascience teams to identify, prioritize, and deliver personalization and AI-driven use cases that improvecustomer experiences and drive measurable business impact across the QuickBooks ecosystem.
Responsibilities
Partner with product, engineering, analytics, and data science teams to define and implementnew personalization and AI use cases that accelerate adoption, engagement, and ARPC. Collaborate with internal advanced analytics and AI stakeholders across the org to understandhow to connect our current capabilities and where we have gaps (e.g., work with productmanagers to articulate requirements) Translate customer insights, behavioral data, and business needs into prioritized opportunitiesand technical requirements. Lead test-and-learn roadmaps that validate hypotheses, leveraging experimentationframeworks to optimize personalization strategies. Shape multi-channel strategies across email, push, SMS, web, and in-product communicationsto deliver relevant, timely, and impactful customer experiences. Ensure alignment between personalization roadmaps, technical feasibility, and businessimpact. Build business cases/opportunities sizing and report out on performance of new capabilities(e.g. revenue impact, ROI, retention) that demonstrate the impact of personalization initiatives. Partner with the execution teams (strategic planning, AI, CRM analytics, MarTech, SalesTech,and Sales, operations, etc. ) to ensure use cases are delivered as expected to support ourintended growth and innovation goals Contribute to the ongoing evolution of Intuit’s CRM and personalization capability stack, advancing best practices and scaling innovation across ELM and GBSG. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Bay Area California $128,000 - $173,000 Southern California $120, 000 - $162,000 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at
Intuit: Careers | Benefits
).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. 3-5+ years of experience in personalization, CRM, growth, or data-driven marketing, with exposure to AI/ML applications (e.g., propensity models, recommendation systems, generative AI). Required: Breadth of knowledge across all areas of CRM marketing channels (e.g., emailmarketing, push notifications, SMS, in product display ads) with depth and hands-onexperience in at least one Demonstrated experience delivering AI in marketing, including fluency in model techniques,marketing use cases and proven ability to partner across product, engineering, analytics, anddata science to deliver scalable personalization capabilities. Strong strategic thinking: able to identify customer needs, business opportunities, and markettrends to shape impactful personalization strategies. Excellent communication and influence skills: crafts compelling, data-backed narratives thatalign stakeholders and secure buy-in. Demonstrated tech-forward mindset: comfortable applying AI, martech, and data tools toimprove performance and deliver personalized customer experiences. Skilled in data analysis and experimentation: builds robust business cases, designs boldexperiments, and rapidly iterates to drive confident decision-making. Experience driving measurable results tied to customer adoption, engagement, ormonetization. Ability to communicate objectives, plans, status and results clearly, focusing on critical few keypoints. High intellectual curiosity, growth mindset, and passion for pushing the boundaries ofpersonalization and AI innovation. Proficiency with Project Management software (GitHub, JIRA, Confluence), Google docs, Excel, Qlik Sense, Tableau, Amplitude, and other data analysis tools If you are a forward-thinking and dynamic problem-solver and have a desire to lead and build cuttingedge personalized experiences for our QuickBooks customers using all forms of AI, we want to hearfrom you.
#J-18808-Ljbffr
Partner with product, engineering, analytics, and data science teams to define and implementnew personalization and AI use cases that accelerate adoption, engagement, and ARPC. Collaborate with internal advanced analytics and AI stakeholders across the org to understandhow to connect our current capabilities and where we have gaps (e.g., work with productmanagers to articulate requirements) Translate customer insights, behavioral data, and business needs into prioritized opportunitiesand technical requirements. Lead test-and-learn roadmaps that validate hypotheses, leveraging experimentationframeworks to optimize personalization strategies. Shape multi-channel strategies across email, push, SMS, web, and in-product communicationsto deliver relevant, timely, and impactful customer experiences. Ensure alignment between personalization roadmaps, technical feasibility, and businessimpact. Build business cases/opportunities sizing and report out on performance of new capabilities(e.g. revenue impact, ROI, retention) that demonstrate the impact of personalization initiatives. Partner with the execution teams (strategic planning, AI, CRM analytics, MarTech, SalesTech,and Sales, operations, etc. ) to ensure use cases are delivered as expected to support ourintended growth and innovation goals Contribute to the ongoing evolution of Intuit’s CRM and personalization capability stack, advancing best practices and scaling innovation across ELM and GBSG. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Bay Area California $128,000 - $173,000 Southern California $120, 000 - $162,000 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at
Intuit: Careers | Benefits
).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. 3-5+ years of experience in personalization, CRM, growth, or data-driven marketing, with exposure to AI/ML applications (e.g., propensity models, recommendation systems, generative AI). Required: Breadth of knowledge across all areas of CRM marketing channels (e.g., emailmarketing, push notifications, SMS, in product display ads) with depth and hands-onexperience in at least one Demonstrated experience delivering AI in marketing, including fluency in model techniques,marketing use cases and proven ability to partner across product, engineering, analytics, anddata science to deliver scalable personalization capabilities. Strong strategic thinking: able to identify customer needs, business opportunities, and markettrends to shape impactful personalization strategies. Excellent communication and influence skills: crafts compelling, data-backed narratives thatalign stakeholders and secure buy-in. Demonstrated tech-forward mindset: comfortable applying AI, martech, and data tools toimprove performance and deliver personalized customer experiences. Skilled in data analysis and experimentation: builds robust business cases, designs boldexperiments, and rapidly iterates to drive confident decision-making. Experience driving measurable results tied to customer adoption, engagement, ormonetization. Ability to communicate objectives, plans, status and results clearly, focusing on critical few keypoints. High intellectual curiosity, growth mindset, and passion for pushing the boundaries ofpersonalization and AI innovation. Proficiency with Project Management software (GitHub, JIRA, Confluence), Google docs, Excel, Qlik Sense, Tableau, Amplitude, and other data analysis tools If you are a forward-thinking and dynamic problem-solver and have a desire to lead and build cuttingedge personalized experiences for our QuickBooks customers using all forms of AI, we want to hearfrom you.
#J-18808-Ljbffr