User Experience Researcher, Core Merchant Experience Job at DoorDash in San Fran

Overview

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About The Team

At DoorDash, we serve a diverse audience of Merchants, Dashers, and Customers. Success to us means influencing product and company strategy, while building amazing experiences for all of these audiences. These experiences often stem from insights that the Research team brings to the table. You will help guide the company to bigger and bolder new bets. Your scope will be broad and your autonomy will be high.

About The Role

The Research team is looking for a researcher who will proactively shape insights and innovation with our core Merchant team. You will primarily work with our Merchant Success and Live-Order Management teams, who build tools for restaurants, retailers, and other partners to manage their business on DoorDash and get orders out the door, driving bottom-line impact for businesses, from mom-and-pop shops to nationwide chains. Your work will span from understanding how Merchants onboard to DoorDash and set up their menus, to the core Merchant UIs (e.g., tablet, app, portal) and in-store Dasher logistics.

You will be responsible for executing high-velocity research, working with Designers, Product Managers, Strategy and Operations folks, and other cross-functional partners to iteratively test existing products and upcoming innovations, ensuring that each launch meets merchants’ expectations. You will also partner closely with a Staff Researcher on the core Merchant team to plan and execute a complementary portfolio of iterative and strategic research with short- and long-term impact. Together, you will be the voice of the merchant, pushing teams to deliver bottom-line value to DoorDash partners.

You will report directly to the Head of Merchant Research within our Product & Design organization. This role is hybrid, at least 1 day a week working from one of our Design hubs in Seattle, San Francisco, Sunnyvale, or New York.

Responsibilities

• Contribute to DoorDash's product strategy and define the future of our service.
• Work in a dynamic environment, exploring a wide range of features and user needs with an iterative research approach.
• Be able to cite exciting and impactful changes in the product that stem directly from your research.
• Be able to learn from, and share your innovative research approaches with other researchers.
• Help all of our audiences have a world class DoorDash experience every day.

Qualifications

• 5+ years of demonstrable experience in qualitative/quantitative research and/or product, UX, or user research, including writing and analyzing surveys.
• Ability to execute on a wide range of research questions, identify appropriate methods, execute studies, and synthesize findings.
• Experience working with multiple functions across the company.
• Passion for translating findings into creative and strategic recommendations.
• Thrives in a dynamic environment.
• Advanced degree in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology, Anthropology or a related research/scientific field (preferred but not required).
• Experience working with small business leaders as research participants (bonus).

Notice to Applicants

For jobs located in NYC or remote jobs associated with an office in NYC, Covey may be used as part of the hiring process. The Covey tool has been reviewed by an independent auditor. The results of the audit may be viewed here: Covey.

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including skills, experience, location, and market conditions. Base salary is localized according to work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash offers a comprehensive benefits package to all regular employees, including a 401(k) with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws, medical/dental/vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and mental health program, among others. For more about benefits, see the careers page.

• National base pay ranges for this position within the United States, including Illinois and Colorado: $124,400—$183,000 USD
• $148,200—$218,000 USD
• $176,800—$260,000 USD

Paid Time Off Details

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

About DoorDash

DoorDash’s mission is to empower local economies by moving quickly, learning, and iterating to make impactful decisions for Dashers, merchant partners, and consumers. We are a technology and logistics company that started with door-to-door delivery and are expanding to become the go-to platform for goods and services.

Diversity and Inclusion

We’re committed to growing a more inclusive community and hiring diverse teams. We value a workforce with a wide range of backgrounds and perspectives and encourage applicants from all backgrounds. No discrimination based on race, color, ancestry, national origin, religion, age, gender, marital status, sexual orientation, gender identity or expression, disability, or veteran status. We encourage women, non-binary people, people of color, and veterans to apply. If you need accommodations, please inform your recruiting contact upon initial connection.

Legal

Pursuant to local hiring regulations, we will consider qualified applicants, including those with arrest and conviction records, in a manner consistent with applicable law.

Seniority level

• Mid-Senior level

Employment type

• Part-time

Job function

• Information Technology

Industries

• Software Development

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