User Experience Researcher (Bangkok-based, Relocation provided) Job at Agoda in

User Experience Researcher (Bangkok-based, Relocation provided)

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About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Role overview

UX Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions. The research findings inform product design, end user experience, product direction, market strategy or similar, helping Agoda deliver a world-class customer experience. This role is based in Bangkok with relocation assistance.

Responsibilities

• Lead core end-to-end research activities—driving objectives, hypotheses, methodology, execution, analysis, and communication.
• Plan, scope, conduct, analyze, and communicate research results; demonstrate critical thinking beyond explicit business requests.
• Collaborate with product teams and stakeholders to translate insights into actionable design and product decisions.

Qualifications

• Master degree or equivalent in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or related field.
• 7+ years of relevant experience in consumer-facing domains.
• Strong ability to plan, scope, conduct, analyze, and communicate research.
• Experience with qualitative methods (interviews, diary studies, direct observation, think-aloud usability testing, etc.).
• Experience with quantitative research (metrics, survey design, sampling, cross-tabs, statistical concepts, etc.).
• Experience evaluating, negotiating, and working with external research vendors.
• Ability to describe user problems and business opportunities to stakeholders using quantitative and qualitative data.
• Strong critical thinking beyond business requests and excellent storytelling and communication skills (English).
• Ability to work collaboratively in a dynamic, data-driven environment.
• Knowledge of data privacy and ethics in research activities.

Work environment and relocation

This position is open to worldwide candidates, with relocation support to Bangkok.

Equal Opportunity Employer

Agoda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics.

Note

We will keep your application on file for future opportunities unless you request removal. For more details, please read our privacy policy.

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