Job Information
Job Title
IT End User Experience Lead
Home Department:
Information Technology
Employment Status:
Exempt; Full-time
Schedule:
40 hours/week with Flexible Scheduling Opportunities
This position offers flexible remote/hybrid work scheduling and we are targeting candidates who are located within the commutable greater Fond du Lac, WI area for infrequent in-person meeting events. Visit us at to learn more.
Overview
Protecting our policyholders dreams, passions, and livelihoods has a direct impact on the communities we serve. We work towards excellence, conduct ourselves with high integrity, and take our work seriously, but not ourselves. Small Details. Big Difference. Find out how you can make a difference with a career at Society.
Society Insurance is seeking an experienced IT End User Experience Lead to join our IT team. This role is responsible for overseeing the provisioning of hardware and software to end users, while also ensuring timely and effective support through the service desk and, when necessary, engineering teams. The IT End User Experience Lead investigates and resolves hardware and software issues to maintain optimal performance of computers, applications, and peripheral equipment across the organization. In addition, this role leads the End User Experience Pillar, bringing together engineering and service desk functions to support and enhance business technology solutions. The ideal candidate will drive the continuous improvement of people, processes, and technology to elevate the overall end-user experience.
About the Role
- Provides leadership and manages resources to build a cohesive agile team that leverages the full potential of the resources and technology available to them. Facilitates cross-training, employee development, and employee knowledge