Partner Enablement Technical Writer (Contractor)
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Overview
Sift is seeking a skilled and detail-oriented Partner Onboarding and Certification Technical Writer to advance and maintain the partner certification journey. You will work with our Instructional Designer to create comprehensive technical training and certification materials that clearly explain complex concepts. Your focus will be developing and improving our partner onboarding content and learning paths to ensure our partners are equipped to succeed with Sift’s solutions.
Key Responsibilities
- Lead the development and refinement of the partner onboarding and certification journey, ensuring alignment with Sift’s standards and partner enablement goals.
- Collaborate with Instructional Designers and subject matter experts to create, edit, and maintain partner-focused technical training documentation, manuals, and certification guides.
- Develop engaging training and certification content, including manuals, online help, tutorials, and other instructional materials for partner audiences.
- Ensure all partner certification documentation is accurate, clear, and consistent.
- Incorporate feedback from partners and internal stakeholders to continuously improve content quality and effectiveness.
- Maintain documentation standards and version control for all certification materials.
- Assist in developing multimedia training components for partner onboarding and certification as needed.
Qualifications & Requirements
- Bachelor’s degree in a relevant field such as Technical Writing, Instructional Design, Communications, Technical Training, or Training Development.
- Experience developing onboarding and certification content for partners, with demonstrable examples.
- Equivalent qualifications:
- A minimum of 4 years of extensive experience in technical writing or instructional material development in lieu of a degree.
- Professional certifications in technical writing or instructional design (e.g., STC Certified Professional Technical Communicator, ATD certifications).
- Minimum of 4 years of experience in technical writing, training development, or related roles, preferably in partner enablement or certification.
- A technical background or familiarity with software, systems, or technical processes is preferred.
- Excellent written and verbal communication skills and the ability to translate complex technical concepts into clear, user-friendly language for partner audiences.
- Strong organizational and project management skills.
Preferred Skills
- Experience with authoring tools such as Rise 360, Camtasia, RoboHelp, Chat GPT, or similar.
- Knowledge of e-learning platforms and tools (e.g., Articulate, Rise 360).
- Basic understanding of industry standards and compliance requirements.
About Sift
Sift is the AI-powered fraud platform securing digital trust for leading global businesses. Our investments in machine learning and user identity, a data network scoring 1 trillion events per year, and our focus on long-term customer success enable more than 700 customers to grow fearlessly. Visit us at sift.com and follow us on LinkedIn.
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Marketing, Public Relations, and Writing/Editing
- Industries: Computer and Network Security