Audio Video & Integration Service Technician Job at ProSource in Bluffton

Overview

Audio Video & Integration Service Technician role at ProSource.

Projects are primarily in residential environment.

Highly experienced Service Technician wanted to join the CAV Integrated Home team. We are looking for a detail oriented, customer friendly AV and network systems trouble-shooter to join one of the elite AV companies of the south east.

This role as a part of CAV's service team will place you in a position to help new and existing clients get back on track with their home AV, network, and automation systems.

Responsibilities

• On-site and remote access service of systems
• Accurate notation/documentation of problems
• Client relations
• Maintaining Custom Audio Video's record of exemplary service

Qualifications

• Extensive knowledge of AV and network systems
• Strong interpersonal and customer service skills
• Extensive experience installing and servicing most if not all kinds of low voltage systems
• Advanced understanding of AV interconnections, computer networking (LAN and WIFI), control system programming, surround sound/stereo system setup, and AV installation methods
• Good driving record
• Minimum 3+ years’ experience in the AV installation/service industry including remote and control system programming
• Good ability to troubleshoot advanced low-voltage systems including AV, network, home integration, lighting control, motorized systems, televisions, projectors, and client-side services such as streaming
• Maintain professional appearance and calm demeanor in tough situations
• Ability to lift and carry up to 50 pounds and experienced working with power tools
• Experience with remote service systems such as Bluebolt, Ubiquity, OvrC a plus
• Experience with Control4, Crestron, and URC a plus
• Industry certification from CEDIA, Infocomm, ISF or similar a plus

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance

The Person

The key skills and qualities of an Audio Video Service Technician:

• Strong technical, communication and computer skills; certifications from CEDIA and Infocomm are a welcome bonus, as well as lighting control and shade experience.
• Previous experience as Audio/video Lead technician or A/V Home Automation technician.
• Knowledge of LAN and wireless LAN (WIFI) configuration for Class A/small to medium/residential networks; and experience installing network hardware and terminating network cabling.
• Basic skills of computer operation; universal remote programming; audio distribution; and video distribution knowledge
• A high level of interpersonal ability – patience and customer service skills a must, as is the ability to form meaningful and fruitful relationships with both customers and employees
• Ability to lift and carry up to 50 pounds and experienced working with power tools
• A good driving record is necessary
• Experience with remote service systems such as Bluebolt, Ubiquity, OvrC a plus
• Experience with Control4, Crestron, and URC a plus
• Industry certification from CEDIA, Infocomm, ISF or similar a plus

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Computers and Electronics Manufacturing

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