Lead Audio Visual Field Technician Job at EOS IT Solutions in Austin

Overview

Lead Audio Visual Field Technician at EOS IT Solutions. You will oversee the deployment and maintenance of AV and TelePresence technologies across client sites, lead installation teams, ensure optimal system performance, and act as a technical escalation point while maintaining high standards of service delivery.

Key Responsibilities

• Lead the installation and de-installation of AV/TelePresence products.


• Supervise and guide AV Technicians during installation projects.


• Configure endpoints and infrastructure.


• Conduct room audits to ensure optimal technology performance.


• Perform preventative maintenance and readiness checks.


• Identify and resolve equipment failures with effective solutions.


• Complete post-installation assessments and user acceptance testing.


• Install software upgrades and manage break/fix and RMA requests.


• Act as a technical escalation point for ongoing faults.


• Interface with clients on-site in alignment with service level agreements.


• Provide project reporting and updates to management.


• Document hardware failures and supervise rack building processes.


• Travel nationally to customer sites as required.

Travel and Location

Travel required up to 70% nationally. Location: Austin, TX.

Essential Criteria

• Proven experience leading AV Technician or Engineering teams.


• Hands-on experience terminating, configuring, and programming AV equipment (Extron, Cisco, Crestron, AMX).


• Ability to read and interpret technical plans and perform necessary configurations.


• Experience with AV/VC integrations.


• Agile mindset with a strong sense of urgency.


• High responsiveness, efficiency, and professionalism in customer interactions.


• Strong problem-solving mindset and technical curiosity.


• Ability to thrive in fast-paced, high-pressure environments.


• Commitment to continuous technical development.


• Willingness and eligibility to travel and work globally.


• Reliable and capable of working independently and collaboratively.


• Excellent organizational and time management skills.


• Strong written and verbal communication skills.


• Critical thinking and adaptability to changing work conditions.


• Motivated team player.

Desirable Criteria

• Technical proficiency in:
  
  
  
  • Control Systems: Crestron, AMX, Extron
  
  
  • Audio Systems: BIAMP, QSC, Polycom
  
  
  • Video Systems: Cisco, Polycom
  
  
  
  

Additional Information

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status or other non-merit factor.

Pay range: $75,000—$90,000 USD

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

Details

• Seniority level: Mid-Senior level


• Employment type: Full-time


• Job function: Design, Art/Creative, and Information Technology


• Industries: IT Services and IT Consulting