Encore México is hiring: Event Technician, Audio Visual - The Charleston Place i

Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities

• Equipment Operation: Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.


• Customer Service: Strive to exceed the expectations and needs of internal and external customers; maintain a positive relationship with all clients through effective communication; meet with guests on site to ensure that their needs are met, and the equipment setup is working properly; monitor events and check in on customers throughout the day; understand and foster the hotel/client relationship.


• Technical Ability: Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues; handle equipment challenges and changes in a timely and professional manner.


• Systems Knowledge: Understand company processes, follow procedures, and complete systems entry and paperwork accurately; use the equipment sheets to determine the equipment scheduled for set up and for strike; interact with other staff and outside vendors for equipment; increase revenue by utilizing floor up-selling techniques; work with clients to finalize invoices; complete order entries in Navigator, as needed.

Qualifications

• High School Diploma required. Associate's degree preferred.


• Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: https://tinyurl.com/yaznwvk7


• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths


• 1 year of customer service or hospitality experience is preferred.


• 1 year of audio-visual experience or equivalent in an educational environment is preferred.


• A valid driver's license is required for team members that may operate Company vehicles.


• Additional DOT requirements may need to be met if applicable.


• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality; Ownership


• Do The Right Thing: Instills Trust; Safety Conscious


• Drive Results: Action Oriented


• See The Big Picture: Tech Savvy


• Value People: Communicates Effectively

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.

• Sitting: 2-3 Hours


• Standing: 4-5 Hours


• Walking: 4-5 Hours


• Stooping: 2-3 Hours


• Crawling: 2-3 Hours


• Kneeling: 2-3 Hours


• Bending: 2-3 Hours


• Reaching (above your head): 2-3 Hours


• Climbing: 0-1 Hours


• Grasping: 4-5 Hours

Lifting Requirements

• 0 - 15 lbs: Continuously


• 16 - 50 lbs: Frequently


• 51 - 100 lbs: Occasionally


• Over 100 lbs: Occasionally

Carrying Requirements

• 0 - 15 lbs: Continuously


• 16 - 50 lbs: Frequently


• 51 - 100 lbs: Occasionally


• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously


• Distance Vision: Continuously


• Color Vision: Frequently


• Peripheral Vision: Occasionally


• Depth Perception: Frequently


• Hearing: Continuously

Pushing/Pulling Requirements

• 0 - 15 lbs: Continuously


• 16 - 50 lbs: Frequently


• 51 - 100 lbs: Frequently


• Over 100 lbs: Occasionally

Work Environment

Hotel. Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Compensation

Hourly Pay Range: $16.60 - $20.33

Encore is committed to providing the best benefits options for our employees and families. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Encore is committed to inclusivity and belonging.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology

Industries

• Events Services

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