Assistant Community Manager Job at Avanath Capital Management, LLC in Denver

Overview

Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

Responsibilities

• Assist in all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community and associates in the Community Manager's absence.
• Maintain a high degree of professionalism and positive engagement for residents and the workforce.

Qualifications

• 2+ years’ experience as an Assistant Community Manager.
• LIHTC/Tax Credit Program knowledge required.
• Excellent communication skills and dedication to customer service.
• Solid track record of bookkeeping and rent collection.
• Thorough understanding of landlord/tenant law.
• Strong understanding of Fair Housing Laws.
• Superior interpersonal skills; ability to work with diverse personalities; tactful; mature and flexible.
• Resourceful and organized.
• Solid computer knowledge: Windows (Word, Excel), Internet and e-mail.
• Working knowledge of Yardi Voyager Property Management software.

Key Accountabilities

• Resident relations and customer service
• Provide A+ customer service at all times
• Manage and promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and resolving service issues
• Serve as a resource center for residents on matters affecting community living and rent payments
• Organize and execute resident appreciation and retention events
• Maintain secured confidential files for each resident
• Answer phones, greet walk-ins and foot traffic
• Assist with leasing duties, including touring prospective residents
• Fiduciary responsibilities: handle all property funds; collect, post, deposit rents and other income
• Review resident files and ledger records to determine unpaid or late fees; communicate with residents about balances; implement delinquency collection procedures and enforce lease agreements
• Assist with Monthly Projection Reporting; inspect vacancies, make-ready apartments and models; inspect the property for policy violations, needed repairs and landscaping
• Meet regularly with Community Manager and Regional Manager to discuss performance
• Other duties as assigned
• Staff leadership: supervise property operations in Community Manager’s absence
• Support Leasing Consultants in leasing and ensure Fair Housing guidelines are followed
• Manage compliance file maintenance under the direction of Compliance and the Community Manager
• Adherence to Property Management Rules, Regulations and Guidelines
• Conduct business in accordance with company policies and applicable laws (Fair Housing, ADA)
• Follow eviction procedures and represent the property in court when required

Physical Demands & Working Conditions

• Essential staff; may be required to report to work per safety and business protocols
• Frequent sitting and walking
• Repetitive use of computer, keyboard, mouse, and phone
• Reading, writing, performing calculations, and verbal communication
• May work at elevated sites or on uneven ground
• Occasional squatting, bending, twisting, pushing, and pulling

How Avanath Supports You

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

We Offer

• Culture Built on Purpose and Core Values — commitment to integrity, caring, and continuous improvement
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more
• Growth opportunities and emphasis on promoting from within
• Development opportunities through online training platforms, classes, and one-on-one coaching

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset, and DEI are at the core of Avanath’s operating philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization enables us to proactively and creatively achieve our mission. We embrace and encourage differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Benefits

Our diversity initiatives include practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and ongoing development of a work environment built on diversity and equity that encourages respectful communication, teamwork, work-life balance, and contributions to the communities we serve.

Compensation Range: $22.50—$24.50 USD

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Marketing and Sales

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