PROMOTION - DMR Operations Manager Job at Quanta Manufacturing Nashville in La V

Overview

The DMR Operations Manager is responsible for leading the Defective Material Review (DMR) group. This person strategizes and implements solutions for the efficient processing of parts returned from the Operations repair process. Responsibilities include ensuring inventory accuracy and tracking material input/output for the DMR warehouse, defining KPIs to measure DMR performance, and organizing resources and equipment capacity according to business needs and growth.

Responsibilities

• End-to-end responsibility for the DMR area.
• Ensure RTV shipments, requesting RMAs from vendors and sending return shipments are completed in a timely manner.
• Monitor status of the DMR area (piece quantities, dollar values, turn-around time, RMA status, etc.) and report to senior management.
• Coordinate and facilitate weekly DMR status review calls with Quanta Taiwan.
• Provide work assignments to DMR warehouse personnel.
• Submit annual performance reviews for DMR personnel.
• Manage the Automated Optical Inspection (AOI) machines and AOI Technician to prevent shipment of non-repairable parts and provide information to Quality Engineers to reduce damage.
• Manage onsite validation retest fixtures provided by part OEMs to retest and confirm line failures.
• Manage the Offline repair group.
• Control physical inventory in the RTV area.
• Manage DMR receipt functions; ensure proper PN/SN/Part Type is processed into DMR Receipt and maintain flow of parts into DMR receipt.
• Manage packaging material inventory levels for RTV.
• Manage rack and mechanical part repair as necessary.
• Serve as escalation point for RTV when dealing with vendors/QCI Buyers/Sales Group.
• Escalate to Program Manager, Quality Manager or QE as appropriate.
• Manage credit transactions associated with RTV.
• Provide data analysis reporting to support other functions and to identify trends and patterns.
• Ensure timely execution of cycle counts and timely resolution of issues identified during cycle counting.
• Maintain all housekeeping and safety standards.
• Instruct and train all DMR personnel in proper procedures and regulations, ensuring appropriate documentation is completed.
• Train, develop and motivate front-line employees through effective communication and leading by example.

Minimum Requirements

• Must have a minimum 3-5 years leading WH and/or production operations and a minimum of 1-2 years of shipping, receiving and inventory control experience.
• Must have ERP system experience, SAP experience a plus.
• Must be proficient with Word & Excel.
• BS degree in engineering, business administration or related field experience.

Other Skills And Abilities

• Ability to lead a team of diverse individuals.
• Excellent verbal and written communication skills and the ability to think on your feet.
• Knowledge of electronics is preferred.
• Computer literate in a Windows environment; Excel, Word, PowerPoint, Access, Internet.
• Data analysis.
• Inventory control.
• Strong written and verbal communication skills.
• Strong interpersonal skills.
• Able to maintain confidentiality.
• Detail oriented.
• Good organizational skills.
• Ability to work as part of a team.
• Must be self-motivated with the ability to use own initiative.
• Flexibility to change direction frequently with little notice.
• Able to handle multiple tasks simultaneously.
• Able to complete projects under tight deadlines.
• Able to work with or near machinery.
• Able to handle routine assignments of a repetitive nature.
• Able to perform repetitive motion with hands and arms.

Physical Demands

• Ability to lift up to 40 pounds.
• Able to squat to lift boxes weighing up to 65 pounds.
• Able to stand, stoop and bend.
• Ability to walk and stand on cement floors for long periods.
• Able to work in warehouse environment with no central heat or air.
• Able to operate pallet jack and/or forklift.

Equal Opportunity

Quanta Nashville is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, gender, sex, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.