Creative Studio Solution & Onboarding Product Manager Job at ResponsiveAds in Ne

Overview

ResponsiveAds is an advanced creative ad technology suite to produce immersive rich-media responsive display ads. We are expanding our bespoke solutions team with individuals passionate about client onboarding, training, and documentation for our SaaS-based tools. The role works across all areas as a technical trainer and learning designer, documenting solutions and supplying educational tools for our clients. The role requires creativity, quick learning around ad creative design and operations processes, and a willingness to operate in a small virtual startup environment with developers and producers of the SaaS product.

Responsibilities

• Lead client onboarding activities across multiple touchpoints, including template specification development, training, and documentation (written and video) for the New Studio 4 self-serve creative automation product.
• Collaborate with product and engineering to document solutions and build educational tools for customers.
• Balance day-to-day client interactions with onboarding tasks, staying customer-focused and results-driven.
• Roll up sleeves in a small startup environment and work closely with developers and producers.

Qualifications

• Minimum 3 years in HTML5 ad development or product management of a design platform.
• Minimum 3 years of technical writing, video production, and content development for SaaS self-serve tools and web applications.
• Proven track record of problem-solving and delivering results.

Requirements

• Proven training, education, and tutorials for a web-based academy.
• Proven track record of building mini-video tutorials.
• Strong user of Adobe products (e.g., Photoshop), Figma, Sketch, or Google Web Designer.
• Organized with strong step-by-step presentation skills.
• Innovative, quick learner of new tools and features.
• Excellent written and verbal communication skills; ability to engage with external partners daily.
• Creative, customer-focused communicator with external partners.
• Punctual with experience managing and engaging with clients.
• Start-up mentality and flexibility to navigate unpredictable, complex situations.
• Passionate about delivering high-quality work with a customer-first attitude.

Additional Requirements

• Basic front-end responsive web app product management skills, design, and development.
• Design experience with HTML5, CSS, and advanced ad tech systems.
• Experience with ad operations and trafficking ads is a plus.
• Willingness to work with different virtual teams.
• Customer-first mindset with the ability to handle high-maintenance brand-perfect clients.

Role Ownership

As the ResponsiveAds team is small, this individual will be the overall owner of the solutions for clients of the ResponsiveAds business.

Benefits

• Flexible work-life balance and vacation policies; remote-friendly environment.
• Generous paid time off and work-from-home options.
• Support for continuous learning, including access to educational courses.
• Merit-based pay increases.
• Parental leave policies to support major life events.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Product Management

Industries

• IT Services and IT Consulting

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