Optomi is hiring: User Experience Researcher in Dallas
Optomi, Dallas, TX, United States, 75215
Overview
We are seeking a Senior UX Researcher with experience in design systems to join our team at a pivotal moment of growth. In this role, you will shape the evolution of our design system—uncovering user needs, measuring adoption, and ensuring the system scales across platforms and product teams. You'll collaborate with designers, engineers, and product managers to deliver design consistency and measurable impact on team efficiency, product quality, and user experience.
This is a highly collaborative role where you'll build relationships with product teams, stakeholders, and executives, championing the voice of the user. As part of a newly established team, you will influence how we improve the end-to-end UX design process, educate product teams on the value of research, and guide how our design system scales across the enterprise.
Responsibilities
- Lead qualitative and quantitative research to inform the strategy, adoption, and evolution of our design system.
- Identify pain points and opportunities in how users interact with and use the products across our supply chain and how those influence the growth of the design system.
- Develop frameworks for measuring system effectiveness (usability, adoption, time savings, consistency, accessibility impact).
- Collaborate with product managers and designers to prioritize features and improvements based on research insights.
- Conduct evaluative research on system components, patterns and styles.
- Evangelize user needs within the design system team and across product teams, ensuring decisions are grounded in evidence.
- Create clear, compelling research deliverables (personas, journey maps, insights reports) that drive alignment and action.
- Partner with data analysts to triangulate qualitative insights with quantitative usage data.
- Make data-informed recommendations for product design improvements and design system intake (new components, enhancements, etc).
- Occasional travel to conduct user research, field studies or facilitate in-person workshops as needed. (may be 1-2 times per quarter)
Qualifications
- 7+ years of professional experience in UX research.
- Strong expertise in a wide range of research methodologies (interviews, usability studies, surveys, diary studies, card sorts, tree tests, etc.).
- Direct experience researching design systems, component libraries, or cross-product platforms and/or experience working with design system teams
- Clear and engaging speaker and ability to facilitate discovery workshops with designers, developers, stakeholders and executives.
- Experience conducting research with both end-users (customers) and internal users (designers, developers, product teams).
- Ability to communicate complex findings clearly to both technical and non-technical audiences.
- Strong collaboration skills with cross-functional partners (design, engineering, product, accessibility, brand).
Job details
- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Information Technology and Design
- Industries: IT Services and IT Consulting