Director of User Experience Job at iHeartMedia in New York

Overview

Director of User Experience at iHeartMedia. The role leads shaping the UX strategy across iHeart's consumer digital products, including iHeartRadio, podcasts and other digital experiences. It requires strong leadership, deep user-centered design principles, and the ability to inspire and manage a team of UX designers and researchers. The successful candidate will champion the user, ensuring every digital interaction is intuitive, engaging, and personal. We are committed to diversity and inclusion and value collaboration, curiosity, openness to dissent, learning from mistakes, and respect for everyone.

What We Need

As the Director of User Experience, you will be a key leader in shaping the future of iHeartMedia's consumer digital products. You will be responsible for defining and driving the overall UX strategy across all iHeart's platforms, including iHeartRadio, podcasts, and other digital experiences. This is a highly collaborative role that requires strong leadership, a deep understanding of user-centered design, and the ability to inspire and manage a team of talented UX designers and researchers. You will be a champion for the user, ensuring that every digital interaction is intuitive, engaging, and personal.

What You'll Do

• Strategic Leadership: Develop and own the UX vision and strategy, aligning it with company goals and business objectives.
• Team Management: Build, mentor, and lead a high-performing UX team. Foster a culture of creativity, collaboration, and continuous improvement.
• Design and Research Oversight: Oversee all aspects of the user experience design process, from research and discovery to prototyping, testing, and implementation. Ensure the team uses effective methodologies to gather user insights and translate them into actionable design outcomes.
• Collaboration and Communication: Work closely with cross-functional teams, including product managers, engineers, marketers, and data analysts, to ensure a cohesive and delightful user experience. Effectively communicate design rationales, research findings, and UX strategy to stakeholders at all levels of the organization.
• Advocacy and Thought Leadership: Champion design thinking and user-centricity throughout the company. Stay current on industry trends and emerging technologies to provide thought leadership and drive innovation.
• Problem-Solving: Solve complex design challenges across a variety of platforms, including mobile, web, and emerging technologies like voice and in-car experiences.

What You'll Need

• BA/BS degree in Human-Computer Interaction, Design, Computer Science, or a related technical field required.
• 10+ years in Digital UX/UI/product design, working collaboratively with product, engineering, design, content, and user research teams.
• 5+ years in a senior UX leadership role, with a track record of mentoring a UX team.
• Passion for leveraging AI to improve efficiency, streamlining prototyping, and staying ahead of design and workflow tools.
• Expert proficiency with Figma and design systems.
• Extensive experience with end-to-end user-centered design, including research, prototyping, and usability testing.
• A strong portfolio demonstrating user-centric design solutions to complex challenges.
• Expert knowledge of mobile UX principles across iOS, Android, and web; experience in connected TV, automotive, gaming, and voice platforms is a plus.
• Excellent communication, presentation, and collaboration skills.
• A passion for music, audio, and the digital media space.

What You'll Bring

• Respect for others and a collaborative mindset.
• Initiative and achievement-oriented leadership.
• Ability to delegate tasks and manage others effectively in complex situations.
• Growth mindset and desire for ongoing knowledge sharing and learning.
• Understanding of the impact and outcomes of your work and your team’s contributions.
• Business insights that contribute to meeting organizational objectives.
• Strong problem-solving and timely troubleshooting abilities.
• Ability to identify opportunities for continued improvement across the business.
• Comfort interacting with individuals at all levels.
• Effective communication skills and the ability to build team trust.
• Ability to influence others to adopt a broader perspective.

Compensation

Salary to be determined by relevant experience and market data.

$120,000 - $150,000

Location

New York, NY: 125 West 55th Street, 10019

Position Type

Regular

Time Type

Full time

Pay Type

Salaried

Benefits

iHeartMedia’s benefits offering is flexible and includes:

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays, including a floating holiday
• A Spirit day to encourage volunteerism
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling, legal and financial support, emotional well-being, and caregiving
• Additional voluntary programs such as spending accounts and student loan refinancing

Notice

We are accepting applications for this role on an ongoing basis. The Company is an equal opportunity employer and will not tolerate discrimination on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected status. Non-Compete may be required for certain positions and as allowed by law. Our organization participates in E-Verify.

Seniority level

• Director

Employment type

• Full-time

Job function

• Information Technology

Industries

• Broadcast Media Production and Distribution

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