People, Technology & Processes, LLC is hiring: User Experience UX Lead- SCITES F

Join to apply for the User Experience UX Lead- SCITES Florida role at People, Technology & Processes, LLC

Position Title: User Experience UX Lead

Location: Doral, FL

Clearance level required: Secret

Responsibilities

• The UX Lead shall define and extract operationally relevant, proactive insights from technical and human-based sensors and drive continuous awareness and understanding of the DAO SOUTHCOM user environment.
• Collect and extract data utilizing technical sensors and user feedback to inform operationally relevant and proactive insights to improve the UX. Employ insights to mitigate potential issues.
• Provide a proactive and data-driven approach to anticipating and preventing issues before they arise, including incident trending to identify problems, degradations, or outages for immediate escalation or higher-level review.
• Operationalize telemetry data in a relevant way to inform leaders at the speed of mission, specifically when degradation of services is actual or anticipated, presenting Courses of Action (COAs) for remediation activities.
• Recommend optimization steps regularly to increase user benefits, value, and satisfaction.

Qualifications

• Be experienced and knowledgeable in creating seamless and integrated digital experiences that meet users’ needs and requests.
• Be experienced with providing an intuitive and adaptive UX.
• Possess experience with employing data-driven methodologies to create a positive customer-centric experience across an organization.
• Possess a Secret level security clearance.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other