Barnhart Crane & Rigging is hiring: Service Writer in Lincoln

Overview

Service Writer role at Barnhart Crane & Rigging

Responsibilities

• Ensure complete understanding in regards to the services rendered


• Continue to keep the customer informed with necessary information based on service


• Accurately verify warranty and service contracts


• Prepare and process Repair Orders accurately, including all costs, deductibles, and descriptions of symptoms, etc.


• Advise customers on additional needed services, explain all benefits


• Schedule and dispatch technicians accordingly

Collaboration

Critical to enhancing the customer experience is assisting in evaluating supplier relationships, analyze central buying opportunities and help create programs to harvest these savings. Our Service Writers recognize the value of a team and are effective with:

• Parts department on sourcing parts to fill all repair needs


• Administrative staff for accurate customer billing


• Technicians who perform all mechanical services

Compensation

• Competitive salary


• Bonus program that pays for performance

Benefits

• $1 for $1 match on 401(k), capped at 10% of pay


• Medical, Paid Time Off and Holiday, Disability, Life Insurance and others

Preferred Experience

• Service Advisor/Writer preferred skills and experience in construction and/or industrial industries


• Mechanically inclined and a proven track record of success in sales


• Software and Management Reporting expertise in achieving metrics and mastering processes


• Must pass pre-employment Fit for Duty test & have valid driver’s license with good driving record

Education

Bachelor’s degree or sufficient experience

Experience

1 year minimum previous Service Advisor/Writer experience

About the Employer

Crane Sales & Service is a division of Barnhart Crane and Rigging Incorporated. CSS is an authorized dealer for Link-Belt Cranes, Manitex Boom Trucks, Elliott Boom Trucks and Aerial Equipment, Shuttlelift Gantry and Industrial Cranes, PM Knuckle Boom Cranes, and Broderson Industrial Cranes. We also offer a large fleet of bare rental cranes from 5 tons to 600 tons. Awarded Link Belt Top 5 Dealer for North America. CSS emphasizes a culture of One TEAM and Minds over Matter, valuing employees and providing opportunities for growth. Crane Sales and Service is a division of Barnhart Crane and Rigging Incorporated.

Equal Employment Opportunity

EOE/AA Minority/Female/Disability/Veteran

Job Details

• Seniority level: Entry level


• Employment type: Full-time


• Job function: Other