Amazon Music
Customer Success Manager, Music Merch, Music Merch, Physical Music
Amazon Music, Seattle, Washington, us, 98127
Overview
Customer Success Manager, Music Merch, Music Merch, Physical Music role at Amazon Music. The ideal candidate should possess advanced client management skills, work backwards with Sellers to identify inputs and outputs that deliver value and growth, manage multiple workflows in a fast-paced environment, and participate in continuous improvement initiatives. They should demonstrate ownership and the ability to navigate ambiguity and complexity, be agile and inventive, and advocate for Sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you. About Amazon Music
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music offers experiences across tiers of service: Prime members access music in shuffle mode and ad-free podcasts; customers can upgrade to Amazon Music Unlimited for on-demand access to 100 million songs, with options like HD, Ultra HD, and spatial audio. Anyone can listen for free via the Amazon Music app or Alexa-enabled devices. Responsibilities
Drive Seller business growth by providing insights and recommendations, educating, and delivering a positive experience with the program. Identify, action, and advise on inputs that improve business metrics and customer experience. Analyze data and trends to maximize potential for the assigned portfolio of Sellers. Act as a strategic partner for Sellers; proactively seek opportunities for customers and Sellers. Lead business strategy development and design long-term account plans. Manage and deliver against complex account goals where strategy is not defined. Implement and track metrics to measure success and quality of the Seller portfolio. Communicate project status clearly to stakeholders. Build effective working relationships with Sellers and provide timely operational support within SLAs. Drive optimal program and Customer Success Manager satisfaction; liaise with partner teams and coordinate cross-functionally. Educate Sellers on driving incremental growth on Amazon through ongoing education. Participate in regular reviews, resolve issues affecting buyability or performance, and collaborate with internal teams to deliver outcomes. A day in the life
Review KPIs, identify opportunities, and share weekly recommendations with Sellers. Deep dive to resolve item buyability or performance issues surfaced by Customers. Follow up with internal teams required to deliver outcomes for Customers. Collaborate with Retail Category Managers to understand strategy and the Customer’s role. Lead meetings with Customers and internal teams to implement new programs or processes. Basic Qualifications
Bachelor's degree 1+ years of vendor or client-facing experience in Account Management, Vendor Management, or related fields (Buying, Planning, Merchandising) Proficiency in analyzing data and manipulating large datasets Proficiency in Microsoft Excel Experience in relationship management Ability to work effectively in fast-paced environments Strong written and verbal communication skills Preferred Qualifications
2+ years of e-commerce or retail industry experience Experience in Buying, Planning or Merchandising Experience with business intelligence tools (Tableau, Salesforce) Ability to navigate ambiguity and adapt to change Experience with process improvement methodologies Advanced degree, certifications, or equivalent experience Experience working with diverse stakeholders and teams Time management skills Amazon is an equal opportunity employer and does not discriminate on the basis of protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or hiring process, visit the Amazon accommodations page for more information.
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Customer Success Manager, Music Merch, Music Merch, Physical Music role at Amazon Music. The ideal candidate should possess advanced client management skills, work backwards with Sellers to identify inputs and outputs that deliver value and growth, manage multiple workflows in a fast-paced environment, and participate in continuous improvement initiatives. They should demonstrate ownership and the ability to navigate ambiguity and complexity, be agile and inventive, and advocate for Sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you. About Amazon Music
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music offers experiences across tiers of service: Prime members access music in shuffle mode and ad-free podcasts; customers can upgrade to Amazon Music Unlimited for on-demand access to 100 million songs, with options like HD, Ultra HD, and spatial audio. Anyone can listen for free via the Amazon Music app or Alexa-enabled devices. Responsibilities
Drive Seller business growth by providing insights and recommendations, educating, and delivering a positive experience with the program. Identify, action, and advise on inputs that improve business metrics and customer experience. Analyze data and trends to maximize potential for the assigned portfolio of Sellers. Act as a strategic partner for Sellers; proactively seek opportunities for customers and Sellers. Lead business strategy development and design long-term account plans. Manage and deliver against complex account goals where strategy is not defined. Implement and track metrics to measure success and quality of the Seller portfolio. Communicate project status clearly to stakeholders. Build effective working relationships with Sellers and provide timely operational support within SLAs. Drive optimal program and Customer Success Manager satisfaction; liaise with partner teams and coordinate cross-functionally. Educate Sellers on driving incremental growth on Amazon through ongoing education. Participate in regular reviews, resolve issues affecting buyability or performance, and collaborate with internal teams to deliver outcomes. A day in the life
Review KPIs, identify opportunities, and share weekly recommendations with Sellers. Deep dive to resolve item buyability or performance issues surfaced by Customers. Follow up with internal teams required to deliver outcomes for Customers. Collaborate with Retail Category Managers to understand strategy and the Customer’s role. Lead meetings with Customers and internal teams to implement new programs or processes. Basic Qualifications
Bachelor's degree 1+ years of vendor or client-facing experience in Account Management, Vendor Management, or related fields (Buying, Planning, Merchandising) Proficiency in analyzing data and manipulating large datasets Proficiency in Microsoft Excel Experience in relationship management Ability to work effectively in fast-paced environments Strong written and verbal communication skills Preferred Qualifications
2+ years of e-commerce or retail industry experience Experience in Buying, Planning or Merchandising Experience with business intelligence tools (Tableau, Salesforce) Ability to navigate ambiguity and adapt to change Experience with process improvement methodologies Advanced degree, certifications, or equivalent experience Experience working with diverse stakeholders and teams Time management skills Amazon is an equal opportunity employer and does not discriminate on the basis of protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or hiring process, visit the Amazon accommodations page for more information.
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