Amazon
Senior UX Designer, Amazon Customer Service
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Senior UX Designer, Amazon Customer Service
role at
Amazon .
Overview At Amazon, we strive to be Earth's most customer-centric company. The Amazon Customer Engagement Technologies (CET) UX team is key to that mission, defining UX for both customers and the customer service associates who help them. When customers have problems, we make solutions self-evident, and when they need additional help, we ensure the best possible automation and human support.
Key responsibilities
Design innovative machine learning-powered interfaces focused on customer problem-solving
Create user-centered designs incorporating telemetry data, customer feedback, and technical parameters
Develop best-in-class user interface designs, flows, and interaction models
Build lightweight prototypes and design deliverables in a fast-paced environment
Collaborate with product management, engineering, and UX teams from concept to launch
Create process flows, wireframes, and visual mockups to communicate interaction behaviors
Design UI architecture and interaction flows based on business requirements
Present design solutions to stakeholders including executives for review
Analyze interface challenges and develop measurable business-focused solutions
Partner with business teams to define use cases and high-level requirements
Translate abstract concepts into concrete, data-driven design solutions
A day in the life You are a UX Designer with strong user interface design skills and a desire to understand customer needs, applying these insights to everything you do. You focus on big-picture initiatives while identifying crucial details, are a systems-oriented thinker, and enjoy solving ambiguous, multi-faceted problems. You love the challenge of simplifying highly technical problems in elegant ways that make customer experiences effortless and intuitive.
Benefits
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Basic Qualifications
8+ years of design experience
Have an available online portfolio
Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax
Excellent communication, presentation, interpersonal, and analytical skills including the ability to communicate interactive design concepts clearly and persuasively across different audiences at varying levels of the organization
Experience working in a collaborative team and working directly with developers for implementation of designs
Fluency in best practices for design, as well as strong knowledge of usability principles and techniques
Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience
Proficiency in Figma
Preferred Qualifications
Experience applying scrum to visual or UX design processes
Experience with UX design of complex workflows
Experience defining and maintaining design patterns and UX standards
Ability to turn around rigorous wireframes and mockups in an iterative, agile environment
A master’s degree in Design, Information Science, Computer Science/HCI, or a design-related discipline such as cognitive psychology
Proficiency with current web and accessibility standards
A relentless customer focus
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.
This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company: Amazon.com Services LLC
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Senior UX Designer, Amazon Customer Service
role at
Amazon .
Overview At Amazon, we strive to be Earth's most customer-centric company. The Amazon Customer Engagement Technologies (CET) UX team is key to that mission, defining UX for both customers and the customer service associates who help them. When customers have problems, we make solutions self-evident, and when they need additional help, we ensure the best possible automation and human support.
Key responsibilities
Design innovative machine learning-powered interfaces focused on customer problem-solving
Create user-centered designs incorporating telemetry data, customer feedback, and technical parameters
Develop best-in-class user interface designs, flows, and interaction models
Build lightweight prototypes and design deliverables in a fast-paced environment
Collaborate with product management, engineering, and UX teams from concept to launch
Create process flows, wireframes, and visual mockups to communicate interaction behaviors
Design UI architecture and interaction flows based on business requirements
Present design solutions to stakeholders including executives for review
Analyze interface challenges and develop measurable business-focused solutions
Partner with business teams to define use cases and high-level requirements
Translate abstract concepts into concrete, data-driven design solutions
A day in the life You are a UX Designer with strong user interface design skills and a desire to understand customer needs, applying these insights to everything you do. You focus on big-picture initiatives while identifying crucial details, are a systems-oriented thinker, and enjoy solving ambiguous, multi-faceted problems. You love the challenge of simplifying highly technical problems in elegant ways that make customer experiences effortless and intuitive.
Benefits
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Basic Qualifications
8+ years of design experience
Have an available online portfolio
Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax
Excellent communication, presentation, interpersonal, and analytical skills including the ability to communicate interactive design concepts clearly and persuasively across different audiences at varying levels of the organization
Experience working in a collaborative team and working directly with developers for implementation of designs
Fluency in best practices for design, as well as strong knowledge of usability principles and techniques
Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience
Proficiency in Figma
Preferred Qualifications
Experience applying scrum to visual or UX design processes
Experience with UX design of complex workflows
Experience defining and maintaining design patterns and UX standards
Ability to turn around rigorous wireframes and mockups in an iterative, agile environment
A master’s degree in Design, Information Science, Computer Science/HCI, or a design-related discipline such as cognitive psychology
Proficiency with current web and accessibility standards
A relentless customer focus
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.
This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company: Amazon.com Services LLC
#J-18808-Ljbffr