Genesys
Overview
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for customers and employees. The Genesys Cloud AI-powered Experience Orchestration platform accelerates growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people worldwide who value empathy and collaboration, with benefits and opportunities to own and impact their work. Position Summary
We are seeking a
Product Marketing Manager (PMM) for AI
to play a critical role in how Genesys brings its
AI-powered platform innovation
to market. This is a career-defining opportunity at the intersection of product, go-to-market, and customer engagement, helping to shape how organizations adopt and gain value from the next generation of AI. As PMM for AI, you’ll be at the
center of a fast-moving, strategic space , working closely with senior leaders across product, sales, marketing, and customer success. You’ll have the chance to influence how Genesys positions and delivers its innovations, lead the go-to-market motion for AI capabilities, and build the stories, strategies, and enablement that drive adoption and measurable business growth. Key Responsibilities
Go-to-Market Leadership – Build and execute go-to-market strategies for Genesys AI innovations, from defining target audiences to ensuring sustained adoption post-launch. Messaging & Positioning – Create clear, differentiated narratives that explain the business value of Genesys AI in ways that resonate with buyers and users. Market Insights – Conduct research and competitive analysis to inform strategy and strengthen Genesys’ positioning. Sales Enablement – Deliver content, tools, and training that give sales and partners the confidence to sell AI capabilities effectively. Customer & Analyst Engagement – Support customer references, advisory councils, and analyst briefings with compelling stories and proof points. Storytelling & Evangelism – Deliver impactful presentations and thought leadership at industry events, customer forums, and analyst briefings to showcase Genesys’ AI leadership. Cross-Functional Collaboration – Work across product, marketing, and sales to align priorities and deliver consistent market execution. Performance Measurement – Track, report, and optimize against key success metrics tied to adoption and revenue outcomes. Minimum Requirements
8+ years of enterprise SaaS product marketing or related experience, ideally in AI, enterprise software, cloud platforms, or customer experience solutions. Bachelor’s degree or equivalent professional experience. Proven ability to translate technical innovation into clear, business-focused value stories. Strong foundation in messaging, positioning, GTM planning, segmentation, content development, and enablement. Experience influencing and collaborating across senior stakeholders in product, sales, and marketing. Demonstrated experience evangelizing products externally through customer presentations, analyst briefings, or speaking at industry events. Excellent written and verbal communication, including executive-level storytelling. Strategic thinker with the ability to simplify complexity. Independent, accountable, and effective in high-paced environments. Compensation
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $107,900.00 - $200,500.00 Benefits
Medical, Dental, and Vision Insurance Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments About Genesys
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. Visit www.genesys.com. Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation may not receive a response. Equal Opportunity
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for customers and employees. The Genesys Cloud AI-powered Experience Orchestration platform accelerates growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people worldwide who value empathy and collaboration, with benefits and opportunities to own and impact their work. Position Summary
We are seeking a
Product Marketing Manager (PMM) for AI
to play a critical role in how Genesys brings its
AI-powered platform innovation
to market. This is a career-defining opportunity at the intersection of product, go-to-market, and customer engagement, helping to shape how organizations adopt and gain value from the next generation of AI. As PMM for AI, you’ll be at the
center of a fast-moving, strategic space , working closely with senior leaders across product, sales, marketing, and customer success. You’ll have the chance to influence how Genesys positions and delivers its innovations, lead the go-to-market motion for AI capabilities, and build the stories, strategies, and enablement that drive adoption and measurable business growth. Key Responsibilities
Go-to-Market Leadership – Build and execute go-to-market strategies for Genesys AI innovations, from defining target audiences to ensuring sustained adoption post-launch. Messaging & Positioning – Create clear, differentiated narratives that explain the business value of Genesys AI in ways that resonate with buyers and users. Market Insights – Conduct research and competitive analysis to inform strategy and strengthen Genesys’ positioning. Sales Enablement – Deliver content, tools, and training that give sales and partners the confidence to sell AI capabilities effectively. Customer & Analyst Engagement – Support customer references, advisory councils, and analyst briefings with compelling stories and proof points. Storytelling & Evangelism – Deliver impactful presentations and thought leadership at industry events, customer forums, and analyst briefings to showcase Genesys’ AI leadership. Cross-Functional Collaboration – Work across product, marketing, and sales to align priorities and deliver consistent market execution. Performance Measurement – Track, report, and optimize against key success metrics tied to adoption and revenue outcomes. Minimum Requirements
8+ years of enterprise SaaS product marketing or related experience, ideally in AI, enterprise software, cloud platforms, or customer experience solutions. Bachelor’s degree or equivalent professional experience. Proven ability to translate technical innovation into clear, business-focused value stories. Strong foundation in messaging, positioning, GTM planning, segmentation, content development, and enablement. Experience influencing and collaborating across senior stakeholders in product, sales, and marketing. Demonstrated experience evangelizing products externally through customer presentations, analyst briefings, or speaking at industry events. Excellent written and verbal communication, including executive-level storytelling. Strategic thinker with the ability to simplify complexity. Independent, accountable, and effective in high-paced environments. Compensation
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $107,900.00 - $200,500.00 Benefits
Medical, Dental, and Vision Insurance Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments About Genesys
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. Visit www.genesys.com. Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation may not receive a response. Equal Opportunity
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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