Wells Fargo
Senior Product Designer, Digital Channel Enablers
Wells Fargo, Charlotte, North Carolina, United States, 28245
About this role:
The Wells Fargo Digital Design Innovation team creates experiences that empower our customers in Commercial Banking and Corporate & Investment Banking to manage their company's relationship with Wells Fargo confidently and securely and support their business operations. We are passionate about customer-centric designs and work closely with Product and Technology partners to ensure our vision and designs are outcome-oriented and deliver value to our customers and our business. We are collaborative, work hard, and are relentless in ensuring the voice of our customers is with us every step of the way. We're looking for?a?Senior?Product Designer?to focus on creating digital solutions for our customers and help fulfill our purpose of humanizing digital experiences for Commercial, Corporate & Investment Banking (CB-CIB).
As a?Senior?Product Designer focused on digital channel capabilities, you will be expected to utilize your full range of product design skills (design thinking, interaction design, visual design, information architecture, user research) in developing seamless experiences for authentication & user administration by partnering with product, development, and design partners. Lead & support insights-driven design efforts with a lean UX and agile approach to delivery. Key responsibilities will include crafting design solutions and delivering supporting artifacts, engaging with customers and research partners to connect experience insights with design outcomes, participating in Agile planning and ceremonies with partners, and consulting as necessary on design direction.
The successful candidate will have proven experience and performance as an inventive and collaborative product designer who understands how to navigate and lead through influence in a complex ecosystem and partner to deliver transformative customer experiences. The role requires a sense of urgency, passion for results, and personal accountability for achievement. Experience designing for digital financial products along with subject matter expertise in authentication and user administration is preferred.
In this role, you will:
Develop and execute customer experience solutions for online applications and websites
Manage the design, creation, and production of customers experience elements from product concept through completion, including product updates and revisions
Develop and execute customer experience solutions by employing a broad array of user centered design tools including: customer experience brief, site strategy, wireframes or visual mockups, site layouts, site maps, taxonomies navigation schematics, task flows, design briefs, key screens, templates, prototypes
Review and analyze high profile or complex projects and may lead projects or teams of user centered design specialists
Develop new research and tests theories that lead to alternative, leading edge design solutions
Analyze relevant internal and external sites and consult standards and guidelines as well as policies to determine best practices
Exercise independent judgment to guide risk deliverables
Design, develop, test, and refine prototypes
Resolve moderately complex issues
Lead team to meet key milestone deliverables while leveraging solid understanding of business, user, and technical requirements
Create and monitor schedules to ensure timely effective program execution
Develop and oversee planning and execution of projects, production schedules, and quality assurance
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Required Qualifications:
4+ years of Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Command of common design tools, most notably Figma
Experience with driving digital customer experience change and using data to inform design outcomes and narratives
Ability to ask appropriate questions, communicate effectively and persuasively to convey design solutions to a broad range of stakeholders: product managers, engineers, customers, etc.
Comfortable with ambiguity and able to shape and drive work independently
Experience designing effectively within a standards-aligned design environment and knowing when to push design system boundaries as necessary
Experience with strategic planning and diagrammatic skills?(Information Architecture), low fidelity wireframe production,?high-fidelity design comp production,?and design interaction specifications - including which artifact best suits the communication need
Familiarity with iterative and Agile development processes and knowledge of application layer design and?front-end code frameworks (React, jQuery, etc.)
Ability to energize and motivate others; thrives in teams; highly inclusive, curious, and collaborative with proven ability to lead through influence (vs. authority)
Job Expectations:
Not eligible for visa sponsorship
This opportunity provides a hybrid work schedule at one of the posted locations
Salary range for NYC & Bay Area is $120,000 - $196,000 USD
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$100,000.00 - $196,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date:
11 Sep 2025
*****
Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number:
R-486427
The Wells Fargo Digital Design Innovation team creates experiences that empower our customers in Commercial Banking and Corporate & Investment Banking to manage their company's relationship with Wells Fargo confidently and securely and support their business operations. We are passionate about customer-centric designs and work closely with Product and Technology partners to ensure our vision and designs are outcome-oriented and deliver value to our customers and our business. We are collaborative, work hard, and are relentless in ensuring the voice of our customers is with us every step of the way. We're looking for?a?Senior?Product Designer?to focus on creating digital solutions for our customers and help fulfill our purpose of humanizing digital experiences for Commercial, Corporate & Investment Banking (CB-CIB).
As a?Senior?Product Designer focused on digital channel capabilities, you will be expected to utilize your full range of product design skills (design thinking, interaction design, visual design, information architecture, user research) in developing seamless experiences for authentication & user administration by partnering with product, development, and design partners. Lead & support insights-driven design efforts with a lean UX and agile approach to delivery. Key responsibilities will include crafting design solutions and delivering supporting artifacts, engaging with customers and research partners to connect experience insights with design outcomes, participating in Agile planning and ceremonies with partners, and consulting as necessary on design direction.
The successful candidate will have proven experience and performance as an inventive and collaborative product designer who understands how to navigate and lead through influence in a complex ecosystem and partner to deliver transformative customer experiences. The role requires a sense of urgency, passion for results, and personal accountability for achievement. Experience designing for digital financial products along with subject matter expertise in authentication and user administration is preferred.
In this role, you will:
Develop and execute customer experience solutions for online applications and websites
Manage the design, creation, and production of customers experience elements from product concept through completion, including product updates and revisions
Develop and execute customer experience solutions by employing a broad array of user centered design tools including: customer experience brief, site strategy, wireframes or visual mockups, site layouts, site maps, taxonomies navigation schematics, task flows, design briefs, key screens, templates, prototypes
Review and analyze high profile or complex projects and may lead projects or teams of user centered design specialists
Develop new research and tests theories that lead to alternative, leading edge design solutions
Analyze relevant internal and external sites and consult standards and guidelines as well as policies to determine best practices
Exercise independent judgment to guide risk deliverables
Design, develop, test, and refine prototypes
Resolve moderately complex issues
Lead team to meet key milestone deliverables while leveraging solid understanding of business, user, and technical requirements
Create and monitor schedules to ensure timely effective program execution
Develop and oversee planning and execution of projects, production schedules, and quality assurance
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Required Qualifications:
4+ years of Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Command of common design tools, most notably Figma
Experience with driving digital customer experience change and using data to inform design outcomes and narratives
Ability to ask appropriate questions, communicate effectively and persuasively to convey design solutions to a broad range of stakeholders: product managers, engineers, customers, etc.
Comfortable with ambiguity and able to shape and drive work independently
Experience designing effectively within a standards-aligned design environment and knowing when to push design system boundaries as necessary
Experience with strategic planning and diagrammatic skills?(Information Architecture), low fidelity wireframe production,?high-fidelity design comp production,?and design interaction specifications - including which artifact best suits the communication need
Familiarity with iterative and Agile development processes and knowledge of application layer design and?front-end code frameworks (React, jQuery, etc.)
Ability to energize and motivate others; thrives in teams; highly inclusive, curious, and collaborative with proven ability to lead through influence (vs. authority)
Job Expectations:
Not eligible for visa sponsorship
This opportunity provides a hybrid work schedule at one of the posted locations
Salary range for NYC & Bay Area is $120,000 - $196,000 USD
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$100,000.00 - $196,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date:
11 Sep 2025
*****
Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number:
R-486427