Service Writer Job at Hunter Truck in Lancaster

Join the Hunter Truck Family - Now Hiring a Service Writer! Location: Lancaster, PA Position Type: Full-Time, Non-Exempt Drive Your Career Forward with Hunter Truck Looking for a career with a company that values integrity, teamwork, and great service? Since 1938, Hunter Truck has been a trusted, family-owned Peterbilt dealer providing top-tier trucking solutions across Pennsylvania, West Virginia, New Jersey, and New York. Now, we're growing-and want YOU on our team! We're searching for a detail-oriented and customer-focused Service Writer to join our Lancaster branch. If you're passionate about trucks, enjoy working with people, and want to be part of a team that supports your success, this is the opportunity for you! At a Glance Schedule : Full-time, Monday-Friday, 7:00 AM - 3:30 PM Address : 1463 Manheim Pike, Lancaster, PA 17601 What You'll Do As a Service Writer , you'll be the first point of contact for service customers, ensuring repair orders are handled accurately and efficiently. You will: Greet service customers, sell needed work, and prepare repair orders and estimates Answer service department calls and assist customers with inquiries Review customer concerns and advise on repair timelines or delays Obtain authorization for work beyond the original scope before proceeding Open and close repair orders, providing clear instructions to technicians Review completed repairs and explain work performed to customers Maintain strong customer relationships and resolve service complaints fairly Administer warranty claims and policy adjustments while balancing dealership, OEM, and customer needs Document repairs with legible descriptions and ensure warranty requirements are met Enter warranty orders and process warranty parts returns per company policies Maintain open repair order balances within company standards What We're Looking For High School Diploma or GED 1-3 months related experience or training, or equivalent combination of education and experience Strong communication, organizational, and customer service skills Licenses & Certifications: Valid Driver's License (must meet company insurability standards) CDL preferred (must meet company insurability standards) Physical Requirements Regular walking and standing Occasional lifting and moving of up to 50 lbs Occasional work at heights Why Join Hunter Truck? • Competitive Pay + Incentives • Medical, Dental, Vision, Life & Disability Insurance • 401(k) with Company Match • Paid Training & Career Growth Opportunities • Stable, Family-Owned Company Since 1938 • Team-Oriented Culture Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.