Barry Callebaut Group
Customer Quality & Quality In Design (QID) Lead
Barry Callebaut Group, Saint Albans Bay, Vermont, us, 05481
Customer Quality & Quality In Design (QID) Lead LOCATION: St Albans, VT
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. REPORTING TO: SR Quality Assurance Manager ABOUT THE COMPANY: Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values and of course loving chocolate. POSITION TITLE: Customer Quality & Quality In Design (QID) Lead SUMMARY: The Customer Quality & Quality in Design (QID) Lead is responsible for ensuring that products are designed with quality and customer value at the forefront. This role also ensures that customer feedback (complaints, enquiries, technical documentation requirements, etc.) are addressed in a timely manner. The role involves collaboration with customers, CI&TS, Sales and plant operations to integrate quality principles into the product, process and facility design process and ensure that customer needs and expectations are met or exceeded at factory level. The Lead will lead initiatives to enhance customer satisfaction, reduce complaints and drive continuous improvement within the factory. SHIFT HOURS: Monday - Friday 7:30am - 4:00pm with flexibility Responsibilities
Monitor and analyze customer feedback, complaints, and quality metrics to identify trends and areas for improvement. Collaborate with cross-functional teams, including production, engineering, and customer service, to address quality issues and implement corrective actions. Provide input/feedback to customer care to answer cases and complaints. Ensure that Barry Callebaut quality standards are built into the product design and development processes for the factory through timely inputs to product transfers and new product introductions. Collaborate with product development, engineering and project teams to ensure customer requirements are understood and integrated into product design for the factory and into product transfers. Participate in NPI/PTF project reviews to conduct quality risk assessments, identify potential issues with respect to the factory/process and recommend improvements, including the review of new ingredients. Lead cross-functional teams in root cause analysis (RCA) and corrective action initiatives for design-related quality issues. Foster a culture of quality, customer focus and compliant innovation within project teams through training and awareness programs. Conduct regular reviews of customer quality performance and present findings to senior factory management. Lead quality improvement projects required by the customer and act as the connection between factory and regional customer quality. Ensure that customer expectations and compliance requirements are clearly communicated to the factory team and met. Be part of customer audits and drive customer satisfaction improvement at factory level. Work with the QA Performance and Projects Manager for new projects that interrelate and exceed customer expectations. Quality culture advocate. Qualifications / About You
Bachelor’s degree in chemistry, biology, microbiology, industrial/business engineering or Food Science or equivalent (or engineering degree with 5+ years in food quality assurance). A minimum of 5 years’ experience in quality, CI&TS, operations, engineering, or process. Experience with customer interactions including customer complaint investigations and supporting customer documentation and requests. Experience with Management of Change. Experience with Commercialization’s. Formal training in Global Food Safety Initiative (GFSI) standards, preferably FSSC22000 or British Retail Consortium (BRC). ASQ certification is a plus. Solid knowledge of HACCP, GMP, Pathogen Environmental Monitoring and Facility/Equipment Design. Strong written and verbal communication skills, analytical ability, leadership strengths and ability to work effectively with a team; computer skills (Word, Excel, PowerPoint) required. Ability to multi-task and drive multiple projects to completion. Flexibility in working hours and on-call as we are a 24/7 facility. Physical requirements: twist, stretch, reach overhead; stand/sit for long periods; walk up and down stairs; work in a variety of weather conditions and temperatures; noise level may be high. What you can expect from Barry Callebaut
Competitive salary and comprehensive benefits package 12 paid holidays, generous PTO, plus your birthday off Environment that welcomes workplace flexibility An inclusive culture with programs like the Americas Women’s Forum and the Racial Equality Forum Opportunity for personal and professional growth within a values-driven organization Be part of our mission to make sustainability the norm through Forever Chocolate Seniority level
Mid-Senior level Employment type
Full-time Job function
Quality Assurance Industries
Food and Beverage Manufacturing
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All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. REPORTING TO: SR Quality Assurance Manager ABOUT THE COMPANY: Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values and of course loving chocolate. POSITION TITLE: Customer Quality & Quality In Design (QID) Lead SUMMARY: The Customer Quality & Quality in Design (QID) Lead is responsible for ensuring that products are designed with quality and customer value at the forefront. This role also ensures that customer feedback (complaints, enquiries, technical documentation requirements, etc.) are addressed in a timely manner. The role involves collaboration with customers, CI&TS, Sales and plant operations to integrate quality principles into the product, process and facility design process and ensure that customer needs and expectations are met or exceeded at factory level. The Lead will lead initiatives to enhance customer satisfaction, reduce complaints and drive continuous improvement within the factory. SHIFT HOURS: Monday - Friday 7:30am - 4:00pm with flexibility Responsibilities
Monitor and analyze customer feedback, complaints, and quality metrics to identify trends and areas for improvement. Collaborate with cross-functional teams, including production, engineering, and customer service, to address quality issues and implement corrective actions. Provide input/feedback to customer care to answer cases and complaints. Ensure that Barry Callebaut quality standards are built into the product design and development processes for the factory through timely inputs to product transfers and new product introductions. Collaborate with product development, engineering and project teams to ensure customer requirements are understood and integrated into product design for the factory and into product transfers. Participate in NPI/PTF project reviews to conduct quality risk assessments, identify potential issues with respect to the factory/process and recommend improvements, including the review of new ingredients. Lead cross-functional teams in root cause analysis (RCA) and corrective action initiatives for design-related quality issues. Foster a culture of quality, customer focus and compliant innovation within project teams through training and awareness programs. Conduct regular reviews of customer quality performance and present findings to senior factory management. Lead quality improvement projects required by the customer and act as the connection between factory and regional customer quality. Ensure that customer expectations and compliance requirements are clearly communicated to the factory team and met. Be part of customer audits and drive customer satisfaction improvement at factory level. Work with the QA Performance and Projects Manager for new projects that interrelate and exceed customer expectations. Quality culture advocate. Qualifications / About You
Bachelor’s degree in chemistry, biology, microbiology, industrial/business engineering or Food Science or equivalent (or engineering degree with 5+ years in food quality assurance). A minimum of 5 years’ experience in quality, CI&TS, operations, engineering, or process. Experience with customer interactions including customer complaint investigations and supporting customer documentation and requests. Experience with Management of Change. Experience with Commercialization’s. Formal training in Global Food Safety Initiative (GFSI) standards, preferably FSSC22000 or British Retail Consortium (BRC). ASQ certification is a plus. Solid knowledge of HACCP, GMP, Pathogen Environmental Monitoring and Facility/Equipment Design. Strong written and verbal communication skills, analytical ability, leadership strengths and ability to work effectively with a team; computer skills (Word, Excel, PowerPoint) required. Ability to multi-task and drive multiple projects to completion. Flexibility in working hours and on-call as we are a 24/7 facility. Physical requirements: twist, stretch, reach overhead; stand/sit for long periods; walk up and down stairs; work in a variety of weather conditions and temperatures; noise level may be high. What you can expect from Barry Callebaut
Competitive salary and comprehensive benefits package 12 paid holidays, generous PTO, plus your birthday off Environment that welcomes workplace flexibility An inclusive culture with programs like the Americas Women’s Forum and the Racial Equality Forum Opportunity for personal and professional growth within a values-driven organization Be part of our mission to make sustainability the norm through Forever Chocolate Seniority level
Mid-Senior level Employment type
Full-time Job function
Quality Assurance Industries
Food and Beverage Manufacturing
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