"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
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19,000 trained professionals
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350+ locations worldwide
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Fortune 500
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Globally unified systems
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department.
Major Duties and Responsibilities
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Ensure smooth and timely freight process flow
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Ensure accurate and timely data entry into our operating system
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Track and trace Air Import files as required
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Use Workflows on daily basis
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Ensure timely delivery of freight to customers for Import shipments
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Ensure documents are timely sent to customer or broker for customs purposes
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Ensure accurate and timely client and Service Providers billing
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Interact with our customers in arranging their international shipments, meeting customer service standards
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Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
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Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
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Understand department process flow, constantly looking for areas of improved efficiency
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Ensure all customers' standard operating procedures are followed and updated
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Meet KPI standards, as per the company procedures
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Overseas communications, timely responses to emails and requests (internal and external)
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Bachelor's Degree or equivalent experience
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1-year specific industry experience
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Good computer skills (e.g., MS Excel, MS Word, MS PowerPoint)
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Ability to type 45 WPM
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Fluent in English
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Excellent time management skills,
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Professional verbal and written communication skills
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Exceptional organization skills: ability to multitask and meet deadlines
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Ability to analyze data and be resolute in ensuring compliance
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Understanding of air documentation process a plus
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Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Expeditors offers excellent benefits:
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Paid Vacation, Holiday, Sick Time
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Health Plan: Medical
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Life Insurance
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Employee Stock Purchase Plan
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Training and Personnel Development Program
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Growth opportunities within the company
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Employee Referral Program Bonus
Shift: Sunday - Thursday 8:00am-5:00pm
Reporting Structure
- Air Import Lead Agent, Supervisor and Manager