Junior Audio-Visual Technician Job at ALTA IT Services in Springfield

Title: Junior Audio-Visual Technician
Location: Springfield, VA
Clearance: TS/SCI (with ability to obtain CI Poly)
Work Model: On Customer Site (Full-time)

Contact: Cdinnocenti@altaits.com
 

Overview

We are seeking a Junior Audio Visual (AV) Support Technician to join our team supporting our intelligence customer in Springfield, VA. This role requires a proactive, flexible individual with diverse technical skills and a willingness to cross-train.

Primary Responsibilities

·       Serve as the Conference Center AV Liaison for all events.

·       Coordinate and plan customer requirements for conference center events.

·       Address AV/IT-related questions or concerns.

·       Provide situational awareness to stakeholders regarding AV/IT maintenance and upgrades.

·       Deliver live event support.

·       Maintain IT and AV equipment, including digital signage, monitors, laptops, video recording devices, and related end-user devices.

·       Operate and manage presentation, sound, lighting, and video conferencing systems.

·       Develop Standard Operating Procedures (SOPs) for AV equipment usage.

·       Escalate issues to Tier 3 support when necessary.

·       Provide workstation, VoIP, and voice/video conference support.

·       Troubleshoot and resolve AV/IT incidents, collaborating with engineering teams as needed.

·       Train users in basic hardware/software functions.

·       Document and maintain SOPs to onboard and train new staff.

·       Identify and implement process improvements for operational efficiency.

Required Qualifications

·       Active TS/SCI Clearance with ability to obtain CI Poly.

·       Knowledge in one or more of the following:

·       AMX, Crestron, Extron A/V equipment

·       AMX touch panels

·       Camera control and production switchers

·       Audio/video signals, mixers, speakers, and connections

·       Thin and thick client workstations

·       Voice and VTC support services

·       Strong troubleshooting, communication, and organizational skills.

·       Ability to create documentation and SOPs.

·       Ability to work flexible schedules and independently on projects.

·       Ability to stand/walk across campus and lift/move AV equipment.

·       Experience with Windows 7/10 and Microsoft Office (Outlook, Word, Excel, PowerPoint).

·       Team player with enthusiasm for learning and adapting to new technologies.

Education & Experience

·       Associate’s Degree (or equivalent combination of education and experience).

·       3+ years of prior relevant experience.

·       Preferred (not required): A+, Network+, Security+, or other DoD 8570.01M certifications.