Restaurant Associates is hiring: AUDIO VISUAL TECHNICIAN (ON CALL) in Mount Laur

Overview

AUDIO VISUAL TECHNICIAN (ON CALL) role at Restaurant Associates. Location: TD Bank - 4140 Church Road, Mount Laurel, NJ 08054. Schedule: On-call; hours may vary. Prior AV production experience is preferred.

Responsibilities

• Review customer and meeting planner requests from the reservation system and provide equipment/assistance at the time and place necessary. Gather information from email and phone communications and distribute to the assigned contact.
• Provide problem escalation support and issue resolution. Follow up on service challenges and work with the manager to take corrective action.
• Provide technical assistance for all meetings and customers that require tech services for their events.
• Follow SOPs for audio-visual support, as provided by the AV Manager and Director of Technology and Operations.
• Adhere to preventative maintenance room sweeps on a weekly basis, and report sweep information through the database.
• Change data projectors, lamps and cabling pieces associated with the various integrated systems throughout the portfolio.
• Review operation of equipment with the customer and ensure the customer is comfortable with its operation.
• Offer assistance in operation of equipment and help solve problems if the customer is unsure of requirements.
• Educate staff and customers on the basics of all AV equipment in the facility.
• Maintain metrics associated with room equipment inventory and repairs/replacements completed in conference rooms.
• Communicate with co-workers and service partners to share updated information.
• Assist with conference room set-ups, break downs, and other areas where assistance is needed.
• Keep AV storerooms organized and well managed.
• Performs other duties as assigned.

Qualifications

• Minimum of one year of experience supporting audio visual for events.
• Proficient computer skills and knowledge of office technology/equipment.
• Excellent written and verbal communication skills.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services

For full-time positions, additional benefits include: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, and Flexible Spending Accounts (FSAs).

About Compass Group

Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected classification. Qualified candidates must be able to perform the essential functions of this position with or without a reasonable accommodation. The company reserves the right to modify or change essential functions based on business needs.

Applications are accepted on an ongoing basis.