Event Technician, Audio Visual - Boston Marriott Long Wharf Job at Encore in Bos

Overview

Event Technician, Audio Visual at Boston Marriott Long Wharf. Join Encore to apply for the Event Technician, Audio Visual role in a hospitality environment. A Technician is responsible for the set up and operation of basic/small-scale audiovisual systems while ensuring customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Responsibilities

• Equipment Operation: Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
• Customer Service: Strive to exceed the expectations of internal and external customers; maintain positive relationships with clients; meet with guests on site to ensure needs are met and equipment is functioning properly; monitor events throughout the day.
• Technical Ability: Understand the technical aspects of the job and troubleshoot equipment and software issues; handle equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: Follow company processes, complete systems entry and paperwork accurately; use equipment sheets to determine equipment for setup and strike; interact with staff and outside vendors; assist with floor up-selling where appropriate; assist clients with finalizing invoices; complete order entries in Navigator as needed.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• Internal applicants must meet training and certification requirements as determined by Encore’s Global Learning Training Program in their current position and for the position applied to. See guidelines: tinyurl.com/yaznwvk7
• External applicants must meet/validate and complete all training and certifications required for this position within one year. For technical external requirements, view our career path: jobs.encoreglobal.com/en/career-paths
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members who may operate Company vehicles.
• Additional DOT requirements may apply where applicable.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality; Ownership
• Do The Right Thing: Instills Trust; Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

Physical Requirements

Team members must be able to meet the physical demands of the essential job functions. This includes the following approximate time allocations; reasonable accommodations may be made.

• Sitting: 2-3 hours
• Standing: 4-5 hours
• Walking: 4-5 hours
• Stooping: 2-3 hours
• Crawling: 2-3 hours
• Kneeling: 2-3 hours
• Bending: 2-3 hours
• Reaching above shoulder: 2-3 hours
• Climbing: 0-1 hours
• Grasping: 4-5 hours

• 0-15 lbs: Continuously
• 16-50 lbs: Frequently
• 51-100 lbs: Occasionally
• Over 100 lbs: Occasionally

• 0-15 lbs: Continuously
• 16-50 lbs: Frequently
• 51-100 lbs: Occasionally
• Over 100 lbs: Never

Work Environment

Work is performed in hotel/convention center environments and at event venues or warehouses, with exposure to outdoor temperatures and dirt/dust. Working conditions vary from moderately quiet to noisy. Team members may work at multiple locations and hours can include irregular schedules, on-call status, evenings, weekends, and holidays. Appearance guidelines apply as defined by Encore.

Compensation

Hourly Pay Range: $18.11 - $22.18

The compensation offered for this role is determined based on qualifications, location, travel, and relevant work experience. Final compensation may also reflect skills and bonuses where applicable.

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