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Associated Asset Management (AAM)

Associated Asset Management (AAM) is hiring: Community Manager in Durham

Associated Asset Management (AAM), Durham, NC, United States, 27703

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Position Summary


Primarily responsible for providing community management and effective customer service to a portfolio of designated communities/home owners through in-depth knowledge of Covenants, Conditions and Restrictions (CC&Rs) and management contracts.



Position Responsibilities



  • Read, review, and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&Rs, Bylaws, Rules and Regulations, as well as federal statutes relating to Associations; Partner with AAM's Management Team to ensure compliance.

  • Interact with homeowners, vendors, and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM.

  • Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.

  • Solicit, negotiate, and execute contracts for Association vendors and service providers.

  • Prepare and submit bid specs and work orders to vendors/service providers, as needed.

  • Plan, budget, advertise, execute, and attend Association events with Boards/Committees approval.

  • Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.

  • Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve, any discrepancies in reports.

  • Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.

  • Review, modify, code, and approve Association invoices.

  • Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Arizona law.

  • Interview, hire and train employees, as needed. Coach AAM employees regarding job performance and expectations; terminate employment relationships when required.

  • Exhibit a proactive approach to management; provide leadership in planning future growth.

  • Perform other duties as directed.



Knowledge, Skills & Abilities



  • Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.

  • Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.

  • High attention to detail.

  • Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.

  • Exceptional organization and tracking skills.

  • Ability to function efficiently in a high volume, fast-paced environment.

  • Ability to proficiently utilize computer programs and company database systems, including Microsoft Office, internet and e-mail systems.

  • Ability to interact and work positively and effectively with staff and residents at all levels.

  • Ability to work collaboratively and cooperatively within the department as well as with other departments.



Physical Demands And Work Environment



  • Must be able to work evenings and weekends as needed for meetings and emergencies.

  • Utilizing personal automobile for commuting to and from assigned communities.

  • Walking and/or driving throughout communities to inspect common areas per management contract.

  • Sitting and standing for moderate periods of time.



Seniority level



  • Mid-Senior level



Employment type



  • Full-time



Job function



  • Marketing and Sales



Industries



  • Business Consulting and Services

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