Fairstead is hiring: Assistant Community Manager in Annapolis

Overview

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 25,000 units under management. Fairstead’s commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management. Fairstead’s primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead’s Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships.

Fairstead has an exciting opportunity at one of our properties, and we are looking for an Assistant Community Manager to join our team. The Assistant Community Manager assists and supports the planning, implementation, and management of the daily operations of the property. They assist in the management of onsite activities and the overall performance of the property. They perform various duties, including administrative, financial, and resident relations. The position includes a $1,500 sign-on bonus.

Responsibilities

• Assists the Property Manager to ensure compliance in all aspects of the HUD 4350.3 Handbook.
• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements.
• Assists in the preparation of the property for REAC reviews, EHS violations cleared, MOR, Investor Site Reviews, LIHTC Reviews, and performs annual and interim recertification reviews.
• Document lease violations and coordinate evictions.
• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly; taking appropriate action to resolve service issues.
• Ensures the property’s maintenance team responds to and completes resident service requests.
• Assisting tenants with requests, questions, problems, and complaints.
• Alerting staff of move-ins, move-outs, and any emergencies.
• Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors.
• Responsible for regularly tracking arrears and following up with tenants per policy.
• Oversee the lease renewal program for retention.
• Work with the property’s legal team to track rent payment status.
• Oversee accounting transactions and ensure rents are collected, posted, and deposited daily.
• Create purchase orders in Yardi.
• Answer calls, messages, and emails promptly; generally within the same business day and no later than 24 hours.
• Perform or assist with operations as required to maintain workflow and schedules.
• Perform other duties as needed.

Benefits

• Generous employer contribution for Medical and Dental through United Healthcare.
• Employer-Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12 paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer-Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee discounts on appliances, apparel, and more.

Qualifications

• Two (2) years of experience in affordable housing leasing or property management.
• Knowledge and experience in the local residential market.
• Experience with EIV and Yardi.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Great customer service skills.
• Able to learn and work with property management applications.
• Quick learner and great attitude.

Job details

• Location: Baltimore, MD
• Seniority level: Entry level
• Employment type: Part-time
• Job function: Marketing and Sales

Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.

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