Content Engineer Job at Sympto Health in Chicago

Overview

At Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey. Our patient care navigators utilize advanced AI-driven solutions, multi-channel communication platforms, and real-time data analytics to provide high-quality, cost-effective, and accessible care to diverse communities across the United States. By combining human empathy with cutting-edge technology, Rely Health ensures comprehensive, efficient, and accessible care navigation for all patients, regardless of their location or circumstances. Our solution not only reduces worry and frustration for patients and their families but also improves overall health outcomes and reduces the total cost of care.

Role

Content Engineer with a focus on Prompt Engineering, No-Code Tooling, and Kibana. The Content Engineer will play a pivotal role in developing LLM applications, designing prompts and optimizing contextual results, and expanding our prompt library to enhance real world use cases. They will develop and refine AI prompts and responses to improve engagement, relevance, and overall customer experience. They will work closely with cross-functional teams to manage our product roadmap, matching customers\' needs with our product vision.

Responsibilities

• Partner with the product owners and engineering leads to support the end-to-end vision of the product
• Collaborate with other content engineers to make decisions around information structure, relationships and strategy
• Coach other business leads and stakeholders on design thinking to solve user needs and achieve business goals
• Demonstrate stakeholder management skills, including effectively managing expectations and obtaining agreement on key objectives
• Scale solutions through component-based approaches, advancing our design system and refining our delivery process
• Support a collaborative, transparent, high-performing team environment with a positive, results-oriented attitude
• Use data and experimentation in the design process to deliver intended outcomes
• Promote open discussions of new ideas and contrasting points of view
• Lead training sessions on GPT and Kibana tools for relevant team members
• Communicate with engineering on code-related roadblocks and follow up when deadlines are not met
• Own and manage the growth of our prompt library to meet evolving user needs
• Conduct extensive testing of prompts and make data-driven adjustments to improve accuracy and efficiency
• Manage and refine virtual voice agents to optimize inbound and outbound customer interactions
• Utilize Kibana to design and optimize dashboards and visualizations
• Rapidly test and iterate on GPT prompts and no-code tooling to gather user feedback
• Shadow product users and iterate on AI to fit use cases
• Advance conversational AI and new functionality to improve navigation programs
• Plan and conduct usability testing sessions and incorporate user feedback into design iterations
• Build out GPT prompts across operational business units
• Create campaign infrastructure/automation in the PRM
• Build out new content for new and existing customers
• Stay up to date with industry trends and emerging technologies in data visualization and no-code tooling

Qualifications

Minimum Required Qualifications:

• Bachelor\'s degree in related field (UX/UI design, Interaction Design, HCI, Computer Science) or equivalent experience
• Proven experience with GPT (or similar AI content generation technologies) and Kibana
• Strong knowledge of Elasticsearch and its integration with Kibana
• Ability to communicate complex technical topics clearly
• Experience interfacing with customers in high-capacity environments and driving product adoption

Preferred Qualifications:

• Experience with other OpenAI products
• Background in content creation or digital marketing
• Experience with no-code or low-code platforms is a plus

Competencies (Knowledge/Skills/Abilities):

• Ability to build relationships across the company to design products
• Strong analytical skills to evaluate model performance and improve prompt effectiveness
• Knowledge of data visualization principles and best practices
• Excellent problem-solving and detail-oriented design approach
• Strong communication and teamwork skills for cross-functional collaboration
• Ability to scope project timelines and meet deadlines
• Creativity and openness to drive experimentation and internal R&D
• Ability to translate complex technical concepts into clear, actionable insights for non-technical stakeholders

The above statements describe the general nature and level of the work. They are not exhaustive lists of duties, responsibilities, knowledge, skills, and working conditions.

Equal Opportunity

Rely Health does not discriminate on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Rely Health is committed to complying with all applicable nondiscrimination and equal opportunity laws.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Technology reimbursement
• Paid time off (Vacation, Sick, Holiday)
• Paid Parental leave
• Professional development
• Location: San Francisco Bay Area (In San Francisco Office 2-3 times a week)
• FLSA Status: Exempt
• Job Status: Full Time
• Work Schedule: Monday - Friday with occasional evenings and/or weekends
• Vehicle Required: No
• Travel: 5% local area
• Reports To: Lead, Content Engineer
• Salary Range: 85,000 to 95,000 DOE