Content Designer, Manager Job at Capital One in McLean

Overview

We’re currently seeking a content designer to join our Experience Design team. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Role Expectations

As a content designer, you’ll combine your craft expertise and leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems and influence product strategy.

Responsibilities / Competencies

• Content Design Expertise: Leverage your high degree of skill in writing and user experience design to craft compelling, accurate and accessible digital content experiences; use appropriate tools, platforms, frameworks and design systems to create artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and microcopy for websites, user interfaces, emails, push notifications and chatbot responses that support end-to-end user flows
• Leadership: Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross-functional stakeholders, while mentoring and helping to mature the overall product design practice at Capital One
• Human-Centered: Navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring the team focuses on customer-centered solutions and inclusive design
• Business-Focused: Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for your team, partners and stakeholders
• Problem-Solving: Demonstrate a solid understanding of tech, data capabilities and emerging technologies and use this knowledge to inform your work and help your cross-functional team move faster and navigate technical limitations in service of the impactful solutions
• Collaboration: Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information
• Communication: Present work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels

Qualifications

Basic Qualifications

• At least 5 years of experience in content design, content strategy, or UX writing
• At least 5 years of experience working with and contributing to an established design system

Preferred Qualifications

• At least 6 years of experience in content design, content strategy, or UX writing
• At least 6 years of experience working with and contributing to an established design system
• At least 6 years of experience collaborating with product, tech and business partners
• Experience leading design projects or teams
• Proficiency in design and prototyping tools such as Figma
• Experience working in heavily regulated, data heavy problem spaces

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Compensation and Benefits

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

• McLean, VA: $158,400 - $180,800 for Manager, Design
• New York, NY: $172,800 - $197,200 for Manager, Design

Other locations will follow the pay range for that location. The actual offer will be in the candidate’s offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support total well-being.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable laws. Capital One promotes a drug-free workplace. Reasonable accommodations are available for qualified applicants with a disability. For accommodation requests, contact RecruitingAccommodation@capitalone.com.

Capital One does not provide, endorse nor guarantee third-party products or services and is not liable for such information available through this site.

Capital One Financial is made up of several entities. Positions posted in Canada are for Capital One Canada, in the United Kingdom for Capital One Europe, and in the Philippines for Capital One Philippines Service Corp. (COPSSC).