Nothing Bundt Cakes is hiring: Part Time Joy Creator - Guest Service Representat

Overview

Part Time Joy Creator - Guest Service Representative / Crafter at Nothing Bundt Cakes. This part-time role is based in San Jose with a Soon to Open Milpitas location. The Joy Creator/Crafter creates a warm, welcoming environment for guests, offers creative solutions for unique celebratory occasions, and sells our cakes. The Joy Creator/Crafter is the first point of brand contact in our bakery and serves in an essential role to engage guests, create a memorable experience, and leave a positive, lasting impression. NbC core values and a strong commitment to guest satisfaction are expected.

Responsibilities

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinctions, sizes and flavor profiles, pricing, promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invites guests to join NbC Email Club to benefit from promotions.
• Upholds a clean and organized bakery presentation, including cleaning of floors and surfaces as needed.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assembles cake and balloon orders according to guest specifications and follows NbC cake decorating and presentation standards with precision.
• Prioritizes workload according to schedule to ensure all orders are completed at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests.
• Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.
• Monitors inventory of cake-crafting supplies and notifies management when replenishment is required.
• Evaluates frosted and decorated cakes to ensure NbC standards are met and notifies management of any quality control issues.
• Complies with all health and safety guidelines and NbC policies and procedures, including dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Knowledge, Skills, and Abilities

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
• Is diligent, organized and self-motivated.
• Has the ability to understand and carry out oral and written instructions and request clarification when needed.
• Is comfortable with new technology and has the ability to operate a point-of-sale system.
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
• Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Education, Certifications and Work Experience Requirements

• Applicants must be 16 years of age or older.
• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Work Availability

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Must be available to work Sundays.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate. All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.