Piercing Studio Nurse Job at Rowan Inc. in City of Rochester

About This Role

Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage your nursing skills and expertise to perform piercings with care and precision. Nurses are essential to Rowan’s clinical piercing services, helping provide a true delight through safety, infection control, and customer calmness. Your role is to build trust and excitement, turning each piercing into a fun and memorable milestone.

What you’ll do

Customer Service

• Create magical and memorable customer experiences by combining clinical care with a celebratory atmosphere during each piercing session.
• Ensure customer safety and comfort and smooth flow of care.
• Provide confident, clear, and professional communication with clients throughout their piercing experience.
• Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience.
• Educate customers on aftercare, promoting Rowan's After Care to support healing and well-being.
• Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice.
• Actively monitor the customer experience, addressing and resolving issues to maintain Rowan's clinical piercing standards.
• Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring surfaces, instruments, and supplies are clean and sanitized to prevent contamination and promote safety.
• Use knowledge of skin care and infection control to provide professional and personalized piercing services.

Studio Support

• Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere.
• Flexibility to fill shifts as needed.
• May mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions.
• Stay attentive to anything that could impact the customer experience, and report issues to management while collaborating to resolve them.

Inventory and Supplies

• Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are stocked with necessary supplies and ready for customer needs.
• Ensure the safety and cleanliness of services by sterilizing jewelry and piercing instruments.

Studio Operations

• Follow state, federal, and CDC guidelines to ensure a sanitary and safe piercing experience.

Sales

• Support key studio metrics, including revenue growth, efficiency in piercing services (piercings per hour), increasing average order value, and boosting sales.
• Educate customers on Rowan After Care and the benefits of bringing home an extra pair of hypoallergenic, non-piercing jewelry to promote healing.

Reporting and Communication

• Address and escalate operational concerns promptly, ensuring clear communication with management and team members to implement solutions efficiently.

What you bring to the table

• Required Certifications: Active RN or LPN/LVN License.
• Professional and engaging customer care approach.
• Warm, friendly, team player with an entrepreneurial spirit.
• Excited to create celebratory, memorable experiences for customers.
• Skilled in providing both technical and non-technical information to customers and community members.
• Interest in working in a retail environment with sales goals.
• Attention to detail.
• Availability to work a flexible schedule, including holidays and weekends.
• Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus.
• Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer.

Nurse Benefits & Perks

• Compensation: $28 per hour + tips.
• Nurses typically earn an additional $25 per hour in tips once fully trained. Tips aren’t guaranteed and can vary by location.
• Paid accrued Vacation and Sick Time for full-time employees.
• Medical/Dental/Vision Health Plans for full-time employees.
• Employee Assistance Program (EAP) Resources.
• 401k and Roth IRA Plans.
• Generous employee discounts on products and services.
• Team Member Referral Bonus plan for Studio positions.

Check us out on CBS News - Chicago! Transforming Nurses into Professional Piercers

About Us

Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US provide an alternative to standard mall piercing. We believe every ear piercing is a milestone and should be celebrated. We believe in “Piercing for All.”

Check us out on the TODAY Show on NBC — How 1 woman is reinventing the ear piercing experience. How Rowan Has Created a New Pathway for Nurses

Important note

Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing may include phone interviews, virtual on-site interviews, and on-the-job mock cases. We are committed to a thorough process and will follow up with each applicant. We are an equal opportunity employer and encourage everyone to apply.

Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity, gender expression, age (over forty), military and veteran status, or any other characteristic protected by law.