NextGen | GTA: A Kelly Telecom Company is hiring: Senior Software Engineer (UI/U

Overview

We are looking for a talented Senior UX/UI Designer/Developer with expertise in AWS Connect to join our IT team. In this hybrid role, you will be responsible for designing, developing, and implementing seamless, user-centered solutions for call center operations and customer-facing tools. You will leverage your deep knowledge of AWS Connect to create high-quality experiences for both agents and customers, optimizing customer journeys and streamlining agent workflows. The ideal candidate will have strong experience in both UX/UI design and development, as well as hands-on expertise in AWS Connect and related technologies.

Responsibilities

• Design, develop, and implement user-centered solutions for call center operations and customer-facing tools.
• Leverage AWS Connect to create high-quality experiences for agents and customers and optimize customer journeys.
• Collaborate with cross-functional teams to define and implement UX/UI requirements and best practices for contact center environments.
• Develop high-fidelity prototypes, wireframes, and interactive designs using industry-standard tools.
• Ensure integrations with related services and platforms (e.g., Salesforce, Zendesk) are smooth and effective.

Qualifications/Requirements

• 5+ years of experience in UX/UI design and development with a strong focus on solutions for call centers and customer-facing tools.
• Proven experience with AWS Connect, including developing contact flows, IVR systems, and integrating with third-party applications.
• Hands-on experience with AWS services such as AWS Lambda, Amazon Lex, Amazon Polly, and Amazon CloudWatch.
• Strong understanding of UX/UI design principles and best practices for call center and customer service environments.
• In-depth knowledge of AWS Connect and its integrations (e.g., Salesforce, Zendesk).
• Proficiency in design tools such as Figma, Sketch, and Adobe XD; experience creating high-fidelity prototypes, wireframes, and interactive designs.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Telecommunications