Senior UX Researcher Job at Safelite in Columbus

Overview

Join to apply for the Senior UX Researcher role at Safelite. This position is located at our headquarters in Columbus, OH and will be onsite four days per week.

Does this position interest you? You should apply – even if you don’t match every single requirement. We’re known as an auto glass company, but there is more to us. We’ll help you build a fulfilling career and encourage you to have a life. Let us be the best place you’ll ever work.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations. This description may change to meet organizational needs.

What You Will Do

• Lead customer studies using modern methods of qualitative and quantitative research to uncover and define user needs and identify opportunities to improve the experience. This includes recruiting, moderating, synthesizing and sharing research findings.
• Collaborate with leadership across product, design, customer experience, analytics, and engineering to identify research opportunities and integrate findings.
• Synthesize data and communicate research findings into clear, actionable insights through reports and presentations.
• Stay current on UX trends, tools, and methodologies to continuously improve research techniques and impact.
• Mentor junior researchers and contribute to the development of research best practices and toolkits.
• Performs other duties as assigned
• Complies with all policies and standards

What You Will Need

• Bachelor's Degree or equivalent
• 4-6 years experience in UX research
• Experience selecting and applying a variety of research methods to explore a problem space and/or evaluate hypotheses
• Experience managing a complex workload and prioritizing in accordance with business needs
• Experience analyzing and synthesizing quantitative and qualitative data, communicating insights and recommendations
• Advanced knowledge in research tools and platforms with ability to independently manage dashboards and data attributes
• Advanced in data visualization tools such as Excel, Tableau, Discover, etc.
• Advanced knowledge in repository management and tagging standards
• Ability to speak fluently about metrics, revenue impact and product strategy
• Deep understanding of User-Centered Design principles and applying them throughout the product lifecycle

What You’ll Get

• Competitive weekly pay and bonus opportunities
• Total job benefits valued at more than $10k. This includes a 401(k) plan with company matching, medical coverage plans, and PTO, holidays and volunteer days
• Up to $5,250 in tuition reimbursement per year
• Health, wealth and life offerings at Safelite benefits site

Our people are passionate about what they do, the product they sell, and the customers they serve. If you’re looking for an opportunity to be part of a work family that values collaboration, innovation and dedication, we’re the right company for you.

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer.

Benefit amounts are estimates only. Actual values depend on benefit elections during enrollment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Vehicle Repair and Maintenance

Referrals increase your chances of interviewing at Safelite by 2x