Technical Writer Job at Shoppa's Material Handling in Fort Worth

Overview

Family owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

Role

The Technical Writer – Continuous Improvement should have a strong expertise in process documentation and experience working within a Lean, Agile, and/or ISO-certified environments and will play a key role in documenting organizational processes using standardized company formats. This role will ensure that critical processes are clear, consistent, and aligned with compliance and operational requirements.

Responsibilities

• Develop, write, and maintain clear, structured documentation for business and technical processes using company-approved templates and formats.


• Collaborate with subject matter experts, process owners, and cross-functional teams to capture accurate and detailed information.


• Ensure all documentation complies with Lean, Agile, or ISO-standard guidance and supports organizational compliance, quality, and efficiency initiatives.


• Review, edit, and update existing documentation to align with evolving processes and business needs.


• Create user-friendly process maps, standardized work instructions (SWIs), standard operating procedures (SOPs), guidelines, and reference materials.


• Manage version control and maintain a centralized documentation repository.


• Provide guidance and training to stakeholders on documentation best practices.

Qualifications

• Required Skills/Certification: Lean and Agile and/or Baldrige experience.


• Must have experience and knowledge of Lean practices and fundamentals of writing effective process documentation.


• Proficient with various software – MS Office, MS Navision; experience with ELC preferred.


• Must be able to handle and prioritize multiple projects simultaneously.


• Bachelor’s degree in Technical Communication, Information Systems, Business Administration, or a related field (or equivalent experience).


• Proven experience (3+ years) as a technical writer, process analyst, or similar role in a corporate/regulated environment.


• Strong skills in technical writing, editing, and formatting using standardized templates.


• Familiarity with documentation tools (e.g., SharePoint, MS Visio, Adobe, or equivalent).


• Excellent communication, collaboration, and organizational skills.


• Strong attention to detail and ability to translate complex processes into clear, concise documentation.


• Long periods of time spent working behind a computer.

Preferred Skills

• Knowledge of process improvement techniques: 5S, Kaizen, Standardized Work, Process Flow Diagrams.


• Experience in highly regulated industries (e.g., healthcare, supply chain, manufacturing, finance, or technology).


• Ability to create process diagrams, flow charts, and visual documentation.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Writing/Editing

Industries

• Transportation, Logistics, Supply Chain and Storage