Salesforce
VP, Professional Services for Comms & Media
Salesforce, Washington, District of Columbia, us, 20022
Overview
VP, Professional Services for Comms & Media Join to apply for the VP, Professional Services for Comms & Media role at Salesforce. Job Category:
Customer Success Role Overview
The Salesforce Professional Services business is growing, and our work is at the center of all things AgentForce. As VP, Professional Services for the Comms & Media sector, you will lead the teams who design, develop, and deliver our portfolio of Professional Services offerings across this sector. You will ensure we bring our Services expertise to market in a coordinated way across the segment to improve customer satisfaction, increase product usage and adoption, and directly impact Salesforce.com’s top and bottom line. You will develop a deep understanding of the cloud and agentic technology landscape as well as industry-specific challenges, regulations, and opportunities in Comms & Media. You will craft long- and short-term strategies to create and capture customer value and develop a consistent industry strategy to scale our business. You will lead and manage the Comms & Media sector to drive utilization, bookings, and revenue across all Customer Account Tiers, working cross-functionally with license sales to integrate GTM motions for end-to-end customer success. You will partner on developing new industry-specific Services products and programs, including launching pilots to co-create offerings with customers and validate market fit based on emerging trends. You will interact regularly with sector counterparts and other teams to provide a holistic view of business goals related to services products, required technology capabilities, and content to support offerings across the industry. Leadership Qualities
Strategic Thinker: Translates detail into the bigger picture, aligns resources, and plans around obstacles. Talent Management: Builds and retains great teams; develops others and maintains a strong talent bench. Innovate for Growth: Seeks improvements aligned with business strategy and stays current with technology trends. Focus on Customer Success: Builds relationships and shapes solutions with positive business impact. Builds Trust and Credibility: Makes decisions aligned with values and models a growth mindset. Lead & Adapt to Change: Thrives in dynamic environments and guides others through tough times. Courageous Communicator: Encourages transparent debate and clear direction in challenging situations. Responsibilities
Provide sector- and account-focused thought leadership and vision for the next generation of Professional Services, leveraging market-leading opportunities and the Cloud model. Attract, coach, and develop a strong team aligned with Salesforce culture. Generate unique insights about customers’ needs, industry trends, and sales plays (user groups, advisory councils, etc.). Collaborate with stakeholders in CSG, Sales, Marketing, and Product to operationalize service delivery by segment. Influence across organizations without direct hierarchical ownership of teams. Act as a trusted advisor with customers and analysts (listening, public speaking, writing, negotiating). Manage operating unit financials against defined metrics. Systematize development of new packages and programs and build a new delivery model for packaged services. evangelize the portfolio internally and externally and collaborate across sub-segments to operationalize service delivery. An Ideal Candidate Possesses The Following Skills And Experiences
10+ years in a Services leadership role with proven results in bookings, revenue, and margin for a portfolio of $100M+. Deep industry expertise in Comms & Media, including challenges and regulatory context. 10+ years leading, managing, coaching, and developing staff. Track record in product and business model innovation to create scalable service offers. Successful leadership of transformational projects delivering customer outcomes through technology. Ability to operate effectively with C-level executives. Strong business acumen and analytical skills; strategic thinking with attention to detail. Excellent organizational and program-management capabilities. Exceptional relationship-building with internal stakeholders. Proven ability to influence cross-functional teams without formal authority. Diplomacy, negotiation, and conflict-resolution skills. Accommodations
If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form. Posting Statement
Salesforce is an equal opportunity employer. We hire based on merit and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or other protected classifications. Includes information on compensation and benefits where applicable.
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VP, Professional Services for Comms & Media Join to apply for the VP, Professional Services for Comms & Media role at Salesforce. Job Category:
Customer Success Role Overview
The Salesforce Professional Services business is growing, and our work is at the center of all things AgentForce. As VP, Professional Services for the Comms & Media sector, you will lead the teams who design, develop, and deliver our portfolio of Professional Services offerings across this sector. You will ensure we bring our Services expertise to market in a coordinated way across the segment to improve customer satisfaction, increase product usage and adoption, and directly impact Salesforce.com’s top and bottom line. You will develop a deep understanding of the cloud and agentic technology landscape as well as industry-specific challenges, regulations, and opportunities in Comms & Media. You will craft long- and short-term strategies to create and capture customer value and develop a consistent industry strategy to scale our business. You will lead and manage the Comms & Media sector to drive utilization, bookings, and revenue across all Customer Account Tiers, working cross-functionally with license sales to integrate GTM motions for end-to-end customer success. You will partner on developing new industry-specific Services products and programs, including launching pilots to co-create offerings with customers and validate market fit based on emerging trends. You will interact regularly with sector counterparts and other teams to provide a holistic view of business goals related to services products, required technology capabilities, and content to support offerings across the industry. Leadership Qualities
Strategic Thinker: Translates detail into the bigger picture, aligns resources, and plans around obstacles. Talent Management: Builds and retains great teams; develops others and maintains a strong talent bench. Innovate for Growth: Seeks improvements aligned with business strategy and stays current with technology trends. Focus on Customer Success: Builds relationships and shapes solutions with positive business impact. Builds Trust and Credibility: Makes decisions aligned with values and models a growth mindset. Lead & Adapt to Change: Thrives in dynamic environments and guides others through tough times. Courageous Communicator: Encourages transparent debate and clear direction in challenging situations. Responsibilities
Provide sector- and account-focused thought leadership and vision for the next generation of Professional Services, leveraging market-leading opportunities and the Cloud model. Attract, coach, and develop a strong team aligned with Salesforce culture. Generate unique insights about customers’ needs, industry trends, and sales plays (user groups, advisory councils, etc.). Collaborate with stakeholders in CSG, Sales, Marketing, and Product to operationalize service delivery by segment. Influence across organizations without direct hierarchical ownership of teams. Act as a trusted advisor with customers and analysts (listening, public speaking, writing, negotiating). Manage operating unit financials against defined metrics. Systematize development of new packages and programs and build a new delivery model for packaged services. evangelize the portfolio internally and externally and collaborate across sub-segments to operationalize service delivery. An Ideal Candidate Possesses The Following Skills And Experiences
10+ years in a Services leadership role with proven results in bookings, revenue, and margin for a portfolio of $100M+. Deep industry expertise in Comms & Media, including challenges and regulatory context. 10+ years leading, managing, coaching, and developing staff. Track record in product and business model innovation to create scalable service offers. Successful leadership of transformational projects delivering customer outcomes through technology. Ability to operate effectively with C-level executives. Strong business acumen and analytical skills; strategic thinking with attention to detail. Excellent organizational and program-management capabilities. Exceptional relationship-building with internal stakeholders. Proven ability to influence cross-functional teams without formal authority. Diplomacy, negotiation, and conflict-resolution skills. Accommodations
If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form. Posting Statement
Salesforce is an equal opportunity employer. We hire based on merit and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or other protected classifications. Includes information on compensation and benefits where applicable.
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