Mass General Brigham
Senior Communications Center Representative Full Time BWH
Mass General Brigham, Boston, Massachusetts, us, 02298
Senior Communications Center Representative Full Time BWH
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Senior Communications Center Representative Full Time BWH
role at
Mass General Brigham
Site: Mass General Brigham Incorporated
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Overview Job Summary
The Opportunity
Senior Operator Rep, Communications Representative Full Time BWH
At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
Responsibilities
Responsible for handling incoming and outgoing calls in an expedient, efficient and courteous manner.
Responsible for handling requests for paging as well as retrieval of pages efficiently and accurately.
Responsible for requests from staff regarding changing the status of their pagers.
Responsible for announcement of pager activation of all PHS Codes which includes internal and external disasters, infant abduction, medical, fire and safety emergencies, often of a life threatening nature.
Responsible for responding to all telephone requests for patient information, which may include handling of confidential information.
Responsible for issuing loaner pagers and/or adding as well as deleting pagers to PHS paging system which includes updating PHS telephone directory and paging databases.
Responsible for responding to requests from staff regarding department on call schedules.
Responsible for handling answering service calls in an efficient and courteous manner.
Escalates any unusual or difficult problems with telephoned, the paging system or answering services to the supervisor.
Must be confident and capable to assume the duties of the supervisor in the event of their absence.
Responsible for handling any problem calls or situations that may arise in the office professionally and efficiently.
Responsible for maintenance of on call schedules and answering service changes that occurs which includes a thorough knowledge of all staff rotating on call and that the information is kept current and accurate.
Assists supervisor to ensure sufficient shift coverage for open positions and sick calls.
Responsible for issuing loaner pagers or issuing new pagers for staff as necessary. This includes a thorough knowledge of the paging system as well as the emergency procedures in the event of loss of the paging system.
May be required to work the overnight shift 11pm-7am unsupervised and alone.
Responsible for initiating service calls to appropriate repair staff in the event the paging or telephone system ceases to function. This includes shutting down and restoring paging and answering service systems on line with the assistance from a technician.
Complete knowledge of Disaster Plan, including Codes Amber and Pink, setting up the Command Center, Administrator on Call, and escalation procedures
Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Other duties and responsibilities as assigned
Qualifications
High School diploma or equivalent, type 35 wpm, with a minimum of two years calls center experience required.
Previous training experience preferable. Medical Terminology helpful but not required.
Excellent spelling and grammar skills.
Exceptional Written, Verbal communication and comprehension abilities
Knowledge of Windows applications as well as a complete and thorough knowledge of all operating systems; i.e. Sonant, USA Mobility, Teledesk, and On-Line Telephone Directory.
Complete knowledge of Disaster Plan in the event of system failures.
Skills For Success
Able to work independently and be highly motivated with good inter-personal and phone skills.
Commitment to demonstrate consistent outstanding leadership.
Must be available to work flexible hours as needed for shift coverage.
Confident to quickly assess situations and make reasonable judgement decisions.
Must be able to prioritize
Additional Job Details
Shifts required: Tuesday - Saturday 2pm-10:30pm BWH main campus, Francis St Boston
Work Type and Location Remote Type : Onsite
Work Location : 75 Francis Street
Scheduled Weekly Hours : 40
Employee Type : Regular
Work Shift : Evening (United States of America)
Pay Range : $17.36 - $22.34/Hourly
Grade : 1
EEO and Competency Framework Mass General Brigham is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. Reasonable accommodations are provided to participate in the application or interview process.
Mass General Brigham Competency Framework: defines expected leadership behaviors and ten competencies used to evaluate performance and guide development.
Seniority level Mid-Senior level
Employment type Full-time
Job function Marketing, Public Relations, and Writing/Editing
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Mass General Brigham by 2x
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Cambridge, MA $19.70 - $21.55 16 hours ago
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Senior Communications Center Representative Full Time BWH
role at
Mass General Brigham
Site: Mass General Brigham Incorporated
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Overview Job Summary
The Opportunity
Senior Operator Rep, Communications Representative Full Time BWH
At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
Responsibilities
Responsible for handling incoming and outgoing calls in an expedient, efficient and courteous manner.
Responsible for handling requests for paging as well as retrieval of pages efficiently and accurately.
Responsible for requests from staff regarding changing the status of their pagers.
Responsible for announcement of pager activation of all PHS Codes which includes internal and external disasters, infant abduction, medical, fire and safety emergencies, often of a life threatening nature.
Responsible for responding to all telephone requests for patient information, which may include handling of confidential information.
Responsible for issuing loaner pagers and/or adding as well as deleting pagers to PHS paging system which includes updating PHS telephone directory and paging databases.
Responsible for responding to requests from staff regarding department on call schedules.
Responsible for handling answering service calls in an efficient and courteous manner.
Escalates any unusual or difficult problems with telephoned, the paging system or answering services to the supervisor.
Must be confident and capable to assume the duties of the supervisor in the event of their absence.
Responsible for handling any problem calls or situations that may arise in the office professionally and efficiently.
Responsible for maintenance of on call schedules and answering service changes that occurs which includes a thorough knowledge of all staff rotating on call and that the information is kept current and accurate.
Assists supervisor to ensure sufficient shift coverage for open positions and sick calls.
Responsible for issuing loaner pagers or issuing new pagers for staff as necessary. This includes a thorough knowledge of the paging system as well as the emergency procedures in the event of loss of the paging system.
May be required to work the overnight shift 11pm-7am unsupervised and alone.
Responsible for initiating service calls to appropriate repair staff in the event the paging or telephone system ceases to function. This includes shutting down and restoring paging and answering service systems on line with the assistance from a technician.
Complete knowledge of Disaster Plan, including Codes Amber and Pink, setting up the Command Center, Administrator on Call, and escalation procedures
Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Other duties and responsibilities as assigned
Qualifications
High School diploma or equivalent, type 35 wpm, with a minimum of two years calls center experience required.
Previous training experience preferable. Medical Terminology helpful but not required.
Excellent spelling and grammar skills.
Exceptional Written, Verbal communication and comprehension abilities
Knowledge of Windows applications as well as a complete and thorough knowledge of all operating systems; i.e. Sonant, USA Mobility, Teledesk, and On-Line Telephone Directory.
Complete knowledge of Disaster Plan in the event of system failures.
Skills For Success
Able to work independently and be highly motivated with good inter-personal and phone skills.
Commitment to demonstrate consistent outstanding leadership.
Must be available to work flexible hours as needed for shift coverage.
Confident to quickly assess situations and make reasonable judgement decisions.
Must be able to prioritize
Additional Job Details
Shifts required: Tuesday - Saturday 2pm-10:30pm BWH main campus, Francis St Boston
Work Type and Location Remote Type : Onsite
Work Location : 75 Francis Street
Scheduled Weekly Hours : 40
Employee Type : Regular
Work Shift : Evening (United States of America)
Pay Range : $17.36 - $22.34/Hourly
Grade : 1
EEO and Competency Framework Mass General Brigham is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. Reasonable accommodations are provided to participate in the application or interview process.
Mass General Brigham Competency Framework: defines expected leadership behaviors and ten competencies used to evaluate performance and guide development.
Seniority level Mid-Senior level
Employment type Full-time
Job function Marketing, Public Relations, and Writing/Editing
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Mass General Brigham by 2x
Sign in to set job alerts for “Communications Representative” roles.
Cambridge, MA $19.70 - $21.55 16 hours ago
#J-18808-Ljbffr