Resort World Las Vegas
Overview
Summary Statement :
The Vice President, Far East Marketing is responsible for maintaining and developing relationships with targeted gaming and non-gaming resort patrons to generate incremental revenues. The ideal candidate should have a strong following of premium mass and high-end gaming / non-gaming resort guests, while consistently demonstrating the ability to attract new business at these levels. Responsibilities
Bring high net individuals who contribute to both gaming and non-gaming revenue. Greet patrons upon arrival and departure and maintain contact with hosted patrons during their visit. Educate and assist resort patrons on all gaming and non-gaming offerings throughout the resort. Exhibit strong telemarketing skills to fill events and drive profitable resort revenue. Manage guest complaints and discrepancies efficiently and courteously. Interact with players in person, via telephone, email, text message, and written correspondence. Represent the property as a role model of customer service and professionalism. Assist convention sales and hotel operations in registering and checking patrons in. Provide feedback and information to team and property leadership regarding guest suggestions, concerns, or issues. Participate in brainstorming and planning sessions for the Resort Relationship Marketing program. Oversee all aspects of guest visits, including booking spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establishing casino credit, and overseeing folio check-out. Safeguard the confidential nature of all departmental and company records. Approve casino credit and accept responsibility for collecting outstanding casino credit markers. Host on-site and off-site events in Las Vegas and beyond (e.g., casino tournaments, Raiders & Golden Knights suite, Nascar, golf tournaments). Use personal devices for job-related tasks and review of company documents. Perform other duties as assigned. Qualifications
Includes but is not limited to : Fluent in English and Mandarin / Cantonese. Capable of working as part of a team to foster guest loyalty, increase visitation frequency, and grow incremental gaming / non-gaming revenue. Possess excellent communication skills, tact, judgment, high moral integrity, and a strong work ethic. Ability to perform multiple tasks simultaneously and meet / exceed revenue generation expectations and goals. Ability to work varied shifts, including nights, weekends, and holidays. Effective communication skills in English, with a polished appearance and demeanor. Excellent customer service skills. Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures. Preferred
Strong existing following of mass premium and high-end patrons. Previous experience working in a large, luxury resort setting. Resort Marketing or premium customer hosting experience. Minimum Education and Experience
At least 21 years of age. High school diploma or equivalent. Minimum of ten years of experience in casino marketing. Minimum of three years of leadership / management experience in a related field. Certificates, Licenses, Regulations
Proof of eligibility to work in the United States. Ability to obtain the following : Nevada Gaming Registration. Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a luxury property setting, must be able to navigate front and back of house areas. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. Prolonged sitting / standing. Bending and reaching. Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 15 lbs. Eye / hand coordination. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
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Summary Statement :
The Vice President, Far East Marketing is responsible for maintaining and developing relationships with targeted gaming and non-gaming resort patrons to generate incremental revenues. The ideal candidate should have a strong following of premium mass and high-end gaming / non-gaming resort guests, while consistently demonstrating the ability to attract new business at these levels. Responsibilities
Bring high net individuals who contribute to both gaming and non-gaming revenue. Greet patrons upon arrival and departure and maintain contact with hosted patrons during their visit. Educate and assist resort patrons on all gaming and non-gaming offerings throughout the resort. Exhibit strong telemarketing skills to fill events and drive profitable resort revenue. Manage guest complaints and discrepancies efficiently and courteously. Interact with players in person, via telephone, email, text message, and written correspondence. Represent the property as a role model of customer service and professionalism. Assist convention sales and hotel operations in registering and checking patrons in. Provide feedback and information to team and property leadership regarding guest suggestions, concerns, or issues. Participate in brainstorming and planning sessions for the Resort Relationship Marketing program. Oversee all aspects of guest visits, including booking spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establishing casino credit, and overseeing folio check-out. Safeguard the confidential nature of all departmental and company records. Approve casino credit and accept responsibility for collecting outstanding casino credit markers. Host on-site and off-site events in Las Vegas and beyond (e.g., casino tournaments, Raiders & Golden Knights suite, Nascar, golf tournaments). Use personal devices for job-related tasks and review of company documents. Perform other duties as assigned. Qualifications
Includes but is not limited to : Fluent in English and Mandarin / Cantonese. Capable of working as part of a team to foster guest loyalty, increase visitation frequency, and grow incremental gaming / non-gaming revenue. Possess excellent communication skills, tact, judgment, high moral integrity, and a strong work ethic. Ability to perform multiple tasks simultaneously and meet / exceed revenue generation expectations and goals. Ability to work varied shifts, including nights, weekends, and holidays. Effective communication skills in English, with a polished appearance and demeanor. Excellent customer service skills. Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures. Preferred
Strong existing following of mass premium and high-end patrons. Previous experience working in a large, luxury resort setting. Resort Marketing or premium customer hosting experience. Minimum Education and Experience
At least 21 years of age. High school diploma or equivalent. Minimum of ten years of experience in casino marketing. Minimum of three years of leadership / management experience in a related field. Certificates, Licenses, Regulations
Proof of eligibility to work in the United States. Ability to obtain the following : Nevada Gaming Registration. Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a luxury property setting, must be able to navigate front and back of house areas. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. Prolonged sitting / standing. Bending and reaching. Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 15 lbs. Eye / hand coordination. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
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