Sr User Experience Researcher (Quantitative & Analytics Methods)

Sr User Experience Researcher (Quantitative & Analytics Methods)

At UKG, we are building an AI-first suite that inspires every organization to become a great place to work through HR, pay, workforce management, and culture technology built for all. We have a strong people-focused culture and are bringing innovative, AI-enhanced technology to empower the 80,000+ organizations who use our products.

We are looking for a talented and passionate Sr. User Experience Researcher to lead mixed methods research that informs investments across UKGs AI portfolio. You will work with cross-functional partners to identify critical features and experiences that deliver business and customer success.

Responsibilities

• Conduct research studies using UXR qualitative and quantitative methods, and behavioral/log data analysis that deepen our understanding of the user experience and drive product strategy. Translate complex data and identify strategic opportunities.
• Help build product metrics measurement programs, platforms and reporting mechanisms to scale growing organizational needs.
• Develop and socialize a strategic point of view on key topics. Advise senior stakeholders and inform north star direction.
• Raise the methodological bar within the User Research team and mentor other team members.
• Co-lead ideation and co-creation activities with cross-functional partners and customers.

Minimum Qualifications

• 4+ years of professional user research experience, with a demonstrated knowledge of User Experience best practices.
• Ability to conduct quantitative research at scale and demonstrate the use of a variety of research methods (longitudinal programs, A/B testing, trigger-based automated surveys, conjoint, and discrete choice modeling).
• Experience with quantitative analysis tools (e.g., Qualtrics, R, SPSS). Familiarity with usage analytics tools and data visualization tools (e.g., Pendo, Looker) preferred.
• Demonstrated ability to develop creative and practical research approaches to complex design problems.
• Experience facilitating design and ideation sprints. Familiarity with a variety of workshop methods and recipes.
• Experience in leveraging AI into work processes, decision-making, or problem-solving. This may include building AI-powered features, using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• BS/BA degree in Human Computer Interaction, User Experience, Cognitive Psychology, Human Factors or related discipline or equivalent experience.

Preferred Qualifications

• Subject matter knowledge related to workforce management, human resource management and/or talent management is a plus.
• Experience with Enterprise software applications highly preferred.

UKG is unable to offer sponsorship for this position.

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

We actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences.

The pay range for this position is $112,300 to $161,400. Base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKGs comprehensive benefits can be reviewed on our careers site.

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