StubHub is hiring: Senior Content Designer - Push & Email in Los Angeles

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

StubHub's seeking a Senior Content Designer for Push & Email team, you'll lead the transformation of StubHub's proactive communication across email and push notification channels. You'll collaborate closely with product, engineering, and design partners to identify key opportunities, shape campaign narratives, and deliver clear, compelling content that connects with fans and drives business impact. This is a hands-on role for a strategic builder who thrives at multiple altitudes-sparking a bold new approach to fan engagement one moment and finessing the details of an on-sale campaign the next. You'll play a key role in growing the discipline at StubHub, developing tools and processes to deliver high-quality content at scale.

If you're passionate about creating world-class user experiences for the exciting world of events, we would love to hear from you.

Location: Hybrid (3 days in office/2 days remote) - New York, NY or Santa Monica, CA

About the team:

The Consumer Experience (CX) Team at StubHub is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. We're in search of a content design leader who can approach design through the lens of language-ensuring clarity, consistency, and user empathy throughout our product, fostering strong connections with our fans worldwide.

What You'll Do:

• Lead with insight-connect market trends, audience behavior, and business objectives to shape strategic opportunities that elevate our content's impact and guide the Push & Email team's direction.
• Partner closely with product, design, and engineering leads to translate strategy into action--defining target audiences and success metrics, and iterating on campaign approaches to drive reach and engagement.
• Craft compelling copy across email, push, and in-product touchpoints-balancing quality with speed. Continuously optimize through testing and iteration.
• Own and evolve email and push specific guidelines, and contribute to strengthening StubHub's broader content standards, including voice & tone.
• Partner with key stakeholders across communications, paid marketing, legal, and business operations to ensure a unified voice across the StubHub ecosystem.
• Coach and guide other designers to grow their skills and elevate their work, and contribute to a strong culture of craft.
• Stay up to date with industry and cultural trends to ensure content design resonates with fans.

What You've Done:

• 5-8+ years of experience in content design, UX writing, or content strategy-ideally within a product development environment.
• A portfolio demonstrating breadth and proven writing experience in consumer-facing marketing campaigns and product experiences.
• A proven track record of launching product experiences that drive business results. You influence beyond copy-shaping prioritization, defining goals, and using experimentation to learn and iterate.
• Exceptional writing, editing, and storytelling skills, with strong attention to detail.
• Thrive in a fast-paced, iterative product development process.
• Experience in leveraging AI to scale high-quality content is highly desirable.

Mindset that excels at StubHub:

• A strong desire to learn and grow with the company
• A team-first mindset that prioritizes the success of the company
• Resilience and adaptability in response to changes and challenges
• Proactivity in solving problems and identifying opportunities to improve

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range

$130,000-$180,000 USD

About Us

StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

For California Residents: California Job Applicant Privacy Notice found here

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status. In Summary: The Consumer Experience (CX) Team at StubHub is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms . The Senior Content Designer will lead the transformation of StubHub's proactive communication across email and push notification channels . En Español: StubHub está en una misión de redefinir la experiencia del evento en vivo a escala global. Ya sea que alguien esté buscando asistir a su primer evento o a su centésimo, estamos aquí para deleitarlos desde el momento en que comienzan a buscar un boleto hasta que pasan por la puerta. Lo mismo ocurre con nuestros vendedores. Desde fans vendiendo un solo boleto a los promotores de una gira mundial de estadios, queremos que Stubhub sea la forma más segura y conveniente de ofrecer un ticket a los millones de fanáticos que navegan por nuestra plataforma en todo el mundo. Ubicación: Híbrido (3 días en la oficina/2 días remotos) - Nueva York, NY o Santa Mónica, CA Sobre el equipo: El Equipo de Experiencia del Consumidor (CX) de StubHub es responsable de la experiencia completa del producto para los fans que buscan descubrir, comprar y vender entradas a sus eventos favoritos en vivo a través de nuestras plataformas web y móviles. Estamos buscando un líder de diseño de contenido que pueda acercarse al diseño a través del objetivo de asegurar claridad lingüística, consistencia y empatía con los usuarios a lo largo de nuestro producto, fomentando fuertes conexiones con nuestros fanáticos en todo el mundo. Lo que harás: HubHub lidera con una visión-conectar las tendencias del mercado, comportamiento y objetivos comerciales para dar forma a oportunidades estratégicas que eleven el impacto de nuestro contenido y guíen la iteración del equipo de Push & Email. Entrenar y guiar a otros diseñadores para que desarrollen sus habilidades y eleven su trabajo, y contribuyan a una fuerte cultura de la artesanía. Manténgase al día con las tendencias industriales y culturales para garantizar que el diseño de contenido resuene con los aficionados. Lo que has hecho: 5-8+ años de experiencia en diseño del contenido, escritura UX o estrategia de contenidos - idealmente dentro de un entorno de desarrollo de productos. Una cartera que demuestra amplitud y comprobada experiencia de escritura en campañas de marketing orientadas al consumidor y experiencias de producto. Un historial probado de lanzamiento de experiencias del producto que impulsan resultados empresariales. Influye más allá de la prioridad de copia, definiendo objetivos y utilizando experimentación para aprender e iterar. Habilidades excepcionales de redacción, edición y almacenamiento, con gran atención al detalle. Paquete de compensación superior: Disfrute de un paquete de indemnización gratificante que incluye incentivos atractivos para acciones y seguros dentales, en línea con nuestro compromiso de reconocer y valorar sus contribuciones. Tiempo Flexible Off: abrace un equilibrio saludable entre la vida laboral y la vida privada con tiempo Flex OFF ilimitado, proporcionándole flexibilidad para administrar su horario y recargarse según sea necesario. Ven a unirse a nuestro equipo para una plaza de primera fila en la acción. Para los residentes de California: Notificación de privacidad del solicitante de empleo de California que se encuentra aquí Somos un empleador de igualdad de oportunidades y valoramos la diversidad en nuestro equipo. No discriminamos por raza, color, religión, sexo, origen nacional, género, orientación sexual, edad, discapacidad, estatus de veterano o cualquier otro estado legalmente protegido..